You do have some bad information in your post but you can try the Office of the president at 888-237-8327. Your dish must be in really bad condition if it need replacement, you may need no more than correctly realigning and/or reanchoring the dish to get your signals back.dtv757 said:I am having some really bad issues w/ my (3LNB) dish. i currently get a 93% signal strength on 101(a) but when i get heavy winds/rain its zero percent signal
i was talking to a sub-contractor/ former D* installer and told him how i'm having problems w/ rain, and he was telling me how when he installs D* dishes he gets 99+ signal strength and no rain problems. so he came to look at my dish the other day and was telling me how i needed to get it relocated. he showed me about 5 main problems
1-it should have never been put on my roof to begin with because there is not enough support by my shingles to give it stability.
2-when he tapped the dish w/ 2 fingers (w/ very little force) it rocks and shakes,
3-the dish is not level, when you look at the level at the top of the dish the bubble is off to the left
4-my line of sight, (at the dish's current location) is closing because of trees.
5-the tilt is off due to heavy winds, i should have a 55 degree tilt but because of heavy winds its now at a 57/58 degree tilt. (he also believes the former installers changed the tilt slightly to compensate for its sloppy location)
so i need a new dish, as the current one is rusted and would tear apart my roof when trying to remove it, and i need it relocated.
from when he was telling me was the MASTEC installer that recently installed my DVR should have mentioned to me that i needed to relocate my dish during a standard inspection before he ran the 2 new lines to the new room, but of course MASTEC installers get paid very little and don't care about what they are doing.
i called retention and got transfered numerous times to see if D* would relocate my dish but D* wanted to charge me 50 for the new dish and they would have to send another sloppy MASTEC installer to fix it. they would not give me credit for the X amount of years that i have paid for the worthless protection plan so i could hire an installer (or sub-contractor) of my choice.
is there any one else besides retention that i can call and complain and get this situation fixed, thanks in advanced.