Care to explain what?
Edit: I see you covered it in another thread.
Edit: I see you covered it in another thread.
DISH Tech guaranteed something and it didn't work. Now what?
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lolwat.dmspen said:
Generally the people who engineer the receivers assist in the troubleshooting scripts.
What do you expect them to do over the phone?
All there really is to do is , hard reset, check switch, check most of the cabling. Thats it.
You can have a rocket scientist on the other end of the phone but thats not going to change physical limitations, nor ensure 100% success rate on trouble shooting.
They werent insinuating that you broke it by asking what you changed recently. Its just the most logical question to ask based on years worth of statistics proving that customers are usually at fault.
What if you did change something recently? Like for instance, lets say your IR remote suddenly stopped working due to IR interference and you recently bought a new TV set (probably LED or LCD). The agent can get on the right track to solving that issue right out of the gate by asking whats changed recently in your house (the new tv).
You may think its silly for them to ask those questions but given the limitations and given the statistics its entirely logical to be asked something like that no matter how unnecessary you feel they may be.
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