I apologize that you are having this issue. I am happy to assist you with this. Please PM your account or phone number and we can troubleshoot this.
chaotic said:I'm having a problem downloading a particular TV show. I've tried contacting Dish to address it, with no success (about a week ago). I'm unsure of how to proceed.
The problem is with a single episode of a show (Spartacus: Gods Of The Arena, episode 1). It won't stream, the bit rate shows 0 kbps, and the download eventually says it failed.
The series has 6 episodes, of which 4 are available via my Hopper. (All 6 are available, and will stream, on my computer). I haven't had problems with Dish On Demand with other shows or movies so far.
I expect that there is a problem with the video file on a Dish server - how can I get Dish to look into this?