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DishTV stupidity
Written by Staff (Staff of The Cherry Creek News and Central Denver Dispatch)
Friday, 03 November 2006
We like most things about DishTV, also known as Dish Network, the Denver-based satellite TV provider. We like Charlie Ergen's pluck (we don't like his right-wing skew to his massive political giving), but some of the company's policies are just plain stupid.
We recently tried to upgrade our satellite receiver to a fancy shmancy HD unit, to match our new fancy schmancy HD-TV, bought as a replacement for our ten-year old behemoth of a TV. But DishTV would rather lose us as a customer then provide us the same upgrade options available to new customers.
Laura 7GD, as she would only identify herself, said her DishTV system wouldn't even tell us why. They would rather lose us, according Frank Espinoza, Executive Resolution Specialist, to competitor DirecTV or even to Comcast cable than match offers made to new customers.
We hate to root against the home team, but Dish Network makes it plenty easy to do. And right now, we would strongly urge customers to look for another, more customer-friendy, satellite provider. Or even old stuffy terrestial cable, which looks better and better today-- particularly when packaged with phone and high-speed internet capabilities.
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Source: http://www.thecherrycreeknews.com/content/view/862/2/
("The Cherry Creek News and Central Denver Dispatch, an award-winning community newspaper, reaches 30,000 readers direct by mail every month in the heart of Denver, including Cherry Creek, Country Club, Bonnie Brae, Hilltop and Lowry!")
Written by Staff (Staff of The Cherry Creek News and Central Denver Dispatch)
Friday, 03 November 2006
We like most things about DishTV, also known as Dish Network, the Denver-based satellite TV provider. We like Charlie Ergen's pluck (we don't like his right-wing skew to his massive political giving), but some of the company's policies are just plain stupid.
We recently tried to upgrade our satellite receiver to a fancy shmancy HD unit, to match our new fancy schmancy HD-TV, bought as a replacement for our ten-year old behemoth of a TV. But DishTV would rather lose us as a customer then provide us the same upgrade options available to new customers.
Laura 7GD, as she would only identify herself, said her DishTV system wouldn't even tell us why. They would rather lose us, according Frank Espinoza, Executive Resolution Specialist, to competitor DirecTV or even to Comcast cable than match offers made to new customers.
We hate to root against the home team, but Dish Network makes it plenty easy to do. And right now, we would strongly urge customers to look for another, more customer-friendy, satellite provider. Or even old stuffy terrestial cable, which looks better and better today-- particularly when packaged with phone and high-speed internet capabilities.
--
Source: http://www.thecherrycreeknews.com/content/view/862/2/
("The Cherry Creek News and Central Denver Dispatch, an award-winning community newspaper, reaches 30,000 readers direct by mail every month in the heart of Denver, including Cherry Creek, Country Club, Bonnie Brae, Hilltop and Lowry!")