Distress notification

I service several hotels that use DirecTV for their free-to-guest programming. As I expected, the guest complaints to the lobby desks are just now coming in. I sent a hastily composed e-mail to those properties telling them to expect more calls and promising them I'd be coaching them further on what to tell the guests. For now, I sent them this URL for their staffs to educate themselves.

http://www.directvpromise.com/#2

Can anyone from DirecTV furnish me with any more links to web pages that might be useful to these hotel reception desks? I could also use a complete affected channel list.