I signed up for Dish Advantage and it never had DHPP.
Never take a CSR's word for anything. Instead ask a Tech. This is not an absolute, but Techs seem to have the ability to actually read the account details with clearer comprehension.rsaforjm said:I went with DDA 8 months ago, but the csr is saying that I don't have DHPP.
Customers who do not have DHPP are subject to fees associated with the box exchange shipping cost and/or service truck roll to the customer's home. Depending on the type of service requested, the customer will be assessed between $14.95 for standard shipping, or if scheduling a service call the fee can be as high as $99. For customers who have leased equipment, we do not assess any Out of Warranty fees.
DHPP offers the customer a free shipping exchange and discounted service call of $29.
I got mine in November 07 and only got 12 months free. I hope what some said earlier about getting free with an additional 18 or 24 month commitment is true. So far I love dish, except for them removing NFL network under the AT 100 and I wouldn't mind committing,Taco Lover said:As a new customer in March of '07, I got free DHPP for the duration of my 18 month commitment. What it's like now, I have no idea.