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Call E and complain!!!! The installer should of installed the proper switch. Did you pay for the switch?

You might suggest they replace your 4000 with a refurbished 4900. This would save a installer trip, and cost of a sw64. You would get a newer nicer IR friendly receiver too.

If the first CSR doesnt help you out hang up and try again, or send a email to Charlie.

E messed up...
 
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