After having so many problems since my install in October (and even before then), I was finally satisfied that D* told me I would be getting several credits to my account. They said I would get a credit for the full amount of the receivers I paid for (R15 and HR20), a credit for the install ($250, altho I don't know if it would be the full amount), a credit for the HD package for 12 months, and a credit for SuperFan. After not seeing these appear in my account activity online, I called and spoke to someone, who proceeded to tell me the only credits they could see were 2 $100 credits for "hardware" (assuming they mean the receivers, altho this is definitely not the "full amount" I was told). After insisting this was not what was represented to me, they said there was nothing more they could do beyond a $5/mo credit for 6 months. $30?! WTF!
Anyways, after getting nowhere, I said I would call back this week after my replacement HR20 arrived, so I knew everything was working before I explored my options any further. In the meantime, the HR20 I already had started working spontaneously a couple days later, before the new one arrived. So I just kept this one and sent back the replacement I was shipped.
Now what I'm wondering, is how can I go about getting these service credits which I was already promised, and I think I deserve after the ridiculous hassle these last 2 months have been? Can I talk to Retention even if I am a new customer? Isn't there some kind of 30 day window that I have to tell them to screw off and I am going back to Comcast? Is that the way to go?
If anyone has any suggestions as far as what I actually need to say, please lay it on me. I don't really have any experience in the complaint department, as I've always had hassle free service from Comcast (unfortunately their service was subpar, even tho there were no problems, thats why I switched).
Anyways, highly frustrated, any info is helpful, thanks.
Anyways, after getting nowhere, I said I would call back this week after my replacement HR20 arrived, so I knew everything was working before I explored my options any further. In the meantime, the HR20 I already had started working spontaneously a couple days later, before the new one arrived. So I just kept this one and sent back the replacement I was shipped.
Now what I'm wondering, is how can I go about getting these service credits which I was already promised, and I think I deserve after the ridiculous hassle these last 2 months have been? Can I talk to Retention even if I am a new customer? Isn't there some kind of 30 day window that I have to tell them to screw off and I am going back to Comcast? Is that the way to go?
If anyone has any suggestions as far as what I actually need to say, please lay it on me. I don't really have any experience in the complaint department, as I've always had hassle free service from Comcast (unfortunately their service was subpar, even tho there were no problems, thats why I switched).
Anyways, highly frustrated, any info is helpful, thanks.