I’ve been a subscriber of D-Ntwk for years now and never really had any problems until recently. A couple of months ago I was having signal issues caused by trees - had to move the dish to resolve this. I receive a call from a CSR, they want to come out “for free” and look at the problem. I said sure, it was free, and they called me! So this guy shows up; already upset that he had driven almost two hours to get to my house. Goes up on the roof and looks at the dish, connects his meter, and agrees that it needs to be moved. Immediately without sighting anything he wants to move it to a location that’s directly above my front door. I tell him this is not acceptable, he gets short with me; says it won’t work anywhere else. I ask him if he could spot another location that’s more visually pleasing. He says to me he doesn’t have time, it must go here, that’s it. After more discussion about this, nothing gets resolved, still upset he gets back in his truck and leaves, dish still in its original place. The next weekend, I spot a location on the side of my house that gets a good signal. Mount the dish there myself, everything is fine. Good thing I didn’t have to pay for that service call!
Now, I also have a 625 receiver. For the past three months I’ve been getting “Your hard drive it corrupt, press select to reformat your drive” messages. Really annoying, I lose all of my recordings and timers. So I called customer service a couple of weeks ago about this after the third time it happened. Hoping I was going to get a new receiver. In the past, when I had an issue with a receiver, give them a call, they ship out a new one, no problem. So when I call, I talk to someone who goes through the whole process of helping me with the on screen prompts to reformat the drive. Not really the help I needed but I’ll play along. At the end of the call, I inquire about a replacement, was told, “Well, let’s watch this and see what happens”. Sure enough, last night same message and everything’s gone.
Forth time’s the charm, I’m done with this receiver; I’m done with D-Ntwk. I’m calling them one more time tonight. I’m getting a new DVR either from them or their competitor. I have the feeling this isn’t going to go well, my understanding is the 625 is not available and no replacement exists except the HD model. And I’m not going to pay for HD when I don’t have an HD television or dish! So someone please convince me to hang in there and not switch to Direct!!!