I think that they still have 625 for replacement but, I am not sure. What you need to do is call back and politely explain to the csr that this is the 5th time you have had this message and that you are tired of loseing recordings and would like your receiver replaced. If they say no then hang up, wait 20 mins. call back and ask to cancel your service. At this point if the only issue is a replacement receiver it is possible that the first level csr you are speaking to could offer that to you. If not insist to be canceled and you will be tranferred to to a cancelation specalist. Tell this person politely why you would like to be canceled (and remember to be nice) this person will review your account and decide if they want to give you what you want to stay. I don't think that a replacement receiver will even cause you to get this far. Good luck, I think this is going to work out for you if you be polite but firm with them.
Done with D-Ntwk, too many problems, not enough support
I’ve been a subscriber of D-Ntwk for years now and never really had any problems until recently. A couple of months ago I was having signal issues caused by trees - had to move the dish to resolve this. I receive a call from a CSR, they want to come out “for free” and look at the problem. I said sure, it was free, and they called me! So this guy shows up; already upset that he had driven almost two hours to get to my house. Goes up on the roof and looks at the dish, connects his meter, and agrees that it needs to be moved. Immediately without sighting anything he wants to move it to a location that’s directly above my front door. I tell him this is not acceptable, he gets short with me; says it won’t work anywhere else. I ask him if he could spot another location that’s more visually pleasing. He says to me he doesn’t have time, it must go here, that’s it. After more discussion about this, nothing gets resolved, still upset he gets back in his truck and leaves, dish still in its original place. The next weekend, I spot a location on the side of my house that gets a good signal. Mount the dish there myself, everything is fine. Good thing I didn’t have to pay for that service call!
Now, I also have a 625 receiver. For the past three months I’ve been getting “Your hard drive it corrupt, press select to reformat your drive” messages. Really annoying, I lose all of my recordings and timers. So I called customer service a couple of weeks ago about this after the third time it happened. Hoping I was going to get a new receiver. In the past, when I had an issue with a receiver, give them a call, they ship out a new one, no problem. So when I call, I talk to someone who goes through the whole process of helping me with the on screen prompts to reformat the drive. Not really the help I needed but I’ll play along. At the end of the call, I inquire about a replacement, was told, “Well, let’s watch this and see what happens”. Sure enough, last night same message and everything’s gone.
Forth time’s the charm, I’m done with this receiver; I’m done with D-Ntwk. I’m calling them one more time tonight. I’m getting a new DVR either from them or their competitor. I have the feeling this isn’t going to go well, my understanding is the 625 is not available and no replacement exists except the HD model. And I’m not going to pay for HD when I don’t have an HD television or dish! So someone please convince me to hang in there and not switch to Direct!!!
Now, I also have a 625 receiver. For the past three months I’ve been getting “Your hard drive it corrupt, press select to reformat your drive” messages. Really annoying, I lose all of my recordings and timers. So I called customer service a couple of weeks ago about this after the third time it happened. Hoping I was going to get a new receiver. In the past, when I had an issue with a receiver, give them a call, they ship out a new one, no problem. So when I call, I talk to someone who goes through the whole process of helping me with the on screen prompts to reformat the drive. Not really the help I needed but I’ll play along. At the end of the call, I inquire about a replacement, was told, “Well, let’s watch this and see what happens”. Sure enough, last night same message and everything’s gone.
Forth time’s the charm, I’m done with this receiver; I’m done with D-Ntwk. I’m calling them one more time tonight. I’m getting a new DVR either from them or their competitor. I have the feeling this isn’t going to go well, my understanding is the 625 is not available and no replacement exists except the HD model. And I’m not going to pay for HD when I don’t have an HD television or dish! So someone please convince me to hang in there and not switch to Direct!!!
- Status
- Not open for further replies.
1 - 15 of 15 Posts
Do you have a service agreement? If not suggest you add it for a couple of dollars a month. I am not usually an advocate for these (in fact I don't buy them on anything but dish) but I have found that it has paid for itself and continues to do so with Dish.
I think the service you get from Dish, or D* or Comcast or whomever, is a luck of the draw. I had three Dish service guys walk around my house and say no way I was going to get 61.5 which is the only way I could get HD in NJ. Finally, a supervisor came on an unrelated issue and I asked him to look. He literally spent over an hour with a hand held dish and a signal meter looking for spots where I could get reception. He found one and installed a dish. Some techs are a breath of fresh air, others are untrained or obnoxious. I think you will find the same with D* or a cable or telephone company. Unless you have other reasons for changing I would try to work it out with your current vendor. Good luck
Ray
I think the service you get from Dish, or D* or Comcast or whomever, is a luck of the draw. I had three Dish service guys walk around my house and say no way I was going to get 61.5 which is the only way I could get HD in NJ. Finally, a supervisor came on an unrelated issue and I asked him to look. He literally spent over an hour with a hand held dish and a signal meter looking for spots where I could get reception. He found one and installed a dish. Some techs are a breath of fresh air, others are untrained or obnoxious. I think you will find the same with D* or a cable or telephone company. Unless you have other reasons for changing I would try to work it out with your current vendor. Good luck
Ray
I agree with JCL's advice on this one. I think you can get a replacement receiver by spending a little more time on the phone. If you don't worse case, you're where you are now - ready to leave the service. Give it one more shot. The only thing I'd add is you might want to email [email protected] adn see if they can get you a replacement a little quicker if you don't have luck on the phone. Good luck!
Yup bro Dish Network Sucks that's why I decide to go to Directv I Have 4 days with Directv and is the best Satellite that's why is the Num#1. I get NFL Sunday Ticket, they have the best channels and the best Dvrs, plus the best HDTV Channels. So don't waste your money on Dish Network get Directv
I would call the local dealer up complaining about the lousy service guy the sent out.
2 months ago, I recieved a call from Dish telling me my signal was low and offered to have somebody come out and check things out. Normally I would have said no, as I was doing SAT work before most of the Service guys were born. Said yes, guys showed up on time, the 119 sat had a crack in it, they replaced the entire Dish1000 all brand new, even ran 2 new cable runs for each reciever, to the outside wall. Signed off on things and was charged nothing. For the guy to come out with an attitude, was wrong and call his boss, see what happens. As for the 625 is concerned, call tech support, once or twice, get the roulette csr and get it swapped. I have had to have my 510 replaced once and the 811 I had was replaced several times. I was fit to be tied, but was able to get it upgraded to a ViP622, even though I wasn't eligible a the time. Customer Service SUCKS every where, play the game, hang up, call back, and you will get it replaced.
2 months ago, I recieved a call from Dish telling me my signal was low and offered to have somebody come out and check things out. Normally I would have said no, as I was doing SAT work before most of the Service guys were born. Said yes, guys showed up on time, the 119 sat had a crack in it, they replaced the entire Dish1000 all brand new, even ran 2 new cable runs for each reciever, to the outside wall. Signed off on things and was charged nothing. For the guy to come out with an attitude, was wrong and call his boss, see what happens. As for the 625 is concerned, call tech support, once or twice, get the roulette csr and get it swapped. I have had to have my 510 replaced once and the 811 I had was replaced several times. I was fit to be tied, but was able to get it upgraded to a ViP622, even though I wasn't eligible a the time. Customer Service SUCKS every where, play the game, hang up, call back, and you will get it replaced.
I said this once here before, but why come to the Dish part of the forum if you have DirectTv and love it so much. I'm sure the other DirectTv cheerleaders are on that side of the forum too.danny84 said:Yup bro Dish Network Sucks that's why I decide to go to Directv I Have 4 days with Directv and is the best Satellite that's why is the Num#1. I get NFL Sunday Ticket, they have the best channels and the best Dvrs, plus the best HDTV Channels. So don't waste your money on Dish Network get Directv
Uh, best DVR?danny84 said:Yup bro Dish Network Sucks that's why I decide to go to Directv I Have 4 days with Directv and is the best Satellite that's why is the Num#1. I get NFL Sunday Ticket, they have the best channels and the best Dvrs, plus the best HDTV Channels. So don't waste your money on Dish Network get Directv
Notice that the DirecTV forum has a sticky for users to report blank recordings.
http://www.dbstalk.com/showthread.php?t=127196
There's a reason for that.
I hear that Dish is backlogged with 625's everywhere, due to Chinese factories that manufacture them being shut down during the Olympics to cut down on smog. 625's are hard to come by now. Some retailers are substituting the 722 HD rcvrs in their place. Whether or not all that is true, who knows. :icon_cool:icon_cool:icon_coolNotifier said:I've been a subscriber of D-Ntwk for years now and never really had any problems until recently. A couple of months ago I was having signal issues caused by trees - had to move the dish to resolve this. I receive a call from a CSR, they want to come out "for free" and look at the problem. I said sure, it was free, and they called me! So this guy shows up; already upset that he had driven almost two hours to get to my house. Goes up on the roof and looks at the dish, connects his meter, and agrees that it needs to be moved. Immediately without sighting anything he wants to move it to a location that's directly above my front door. I tell him this is not acceptable, he gets short with me; says it won't work anywhere else. I ask him if he could spot another location that's more visually pleasing. He says to me he doesn't have time, it must go here, that's it. After more discussion about this, nothing gets resolved, still upset he gets back in his truck and leaves, dish still in its original place. The next weekend, I spot a location on the side of my house that gets a good signal. Mount the dish there myself, everything is fine. Good thing I didn't have to pay for that service call!
Now, I also have a 625 receiver. For the past three months I've been getting "Your hard drive it corrupt, press select to reformat your drive" messages. Really annoying, I lose all of my recordings and timers. So I called customer service a couple of weeks ago about this after the third time it happened. Hoping I was going to get a new receiver. In the past, when I had an issue with a receiver, give them a call, they ship out a new one, no problem. So when I call, I talk to someone who goes through the whole process of helping me with the on screen prompts to reformat the drive. Not really the help I needed but I'll play along. At the end of the call, I inquire about a replacement, was told, "Well, let's watch this and see what happens". Sure enough, last night same message and everything's gone.
Forth time's the charm, I'm done with this receiver; I'm done with D-Ntwk. I'm calling them one more time tonight. I'm getting a new DVR either from them or their competitor. I have the feeling this isn't going to go well, my understanding is the 625 is not available and no replacement exists except the HD model. And I'm not going to pay for HD when I don't have an HD television or dish! So someone please convince me to hang in there and not switch to Direct!!!
No let him post all he wants too, lots of people cross over, and those with sour grapes always just look bad. Kind of like saying how great the D* DVR is, just do any research on DVR's and D* is the Lowest rated out there. Missing functions, cluncky menu across the board. Only time D* DVR's were highly rated were when they used Tivo, and that was the only DVR out there.jimborst said:I said this once here before, but why come to the Dish part of the forum if you have DirectTv and love it so much. I'm sure the other DirectTv cheerleaders are on that side of the forum too.
I know not everybody can go HD, but if you can, get an upgrade to a ViP DVR, you will NEVER look back.
I would also call the Manager at the local dealer as well about the attitude of the Tech, and get ahold of Tech Support and get a swap of the 625
I'm a Direct sub, and I love there DVR's. They are not clunky at all for me, not one function that I use is missing, although it has plenty extra ones I don't even use, if I'm so inclined some day, the gui is far better than anything Tivo has ever put on the marketplace, and all the reviews of the units are from 2 years ago when it did suck...GrumpyBear said:No let him post all he wants too, lots of people cross over, and those with sour grapes always just look bad. Kind of like saying how great the D* DVR is, just do any research on DVR's and D* is the Lowest rated out there. Missing functions, cluncky menu across the board. Only time D* DVR's were highly rated were when they used Tivo, and that was the only DVR out there.
I know not everybody can go HD, but if you can, get an upgrade to a ViP DVR, you will NEVER look back.
I would also call the Manager at the local dealer as well about the attitude of the Tech, and get ahold of Tech Support and get a swap of the 625
I come over here because I like to keep tabs on all the competitors. I hope Dish is always striving to get better, because that will cause Directv to do the same, and vice verse... Because at this point, cable isn't pushing either one of them at all.
With that said, I have heard nothing but good things about the Dish DVR's and there GUI, so I expect that they must be pretty darn good too....
If I where the OP, I wouldn't switch for the problems he's having today.. I'd just make sure I got a new DVR... One bad experience with a contract person is very unfortunate, but doesn't make me leave a service. To me, that's like saying I will sell my car if the guy at the jiffy lube puts a hole in a hose... Just fix it... Kind of like this situation... Just tell them they need to fix the problem, and very politely, don't take no for an answer...
To change service providers I'd need them to not fix the problem at all, or another service provide me something that my current one doesn't, like LIL in HD or something... Just my 2 cents..
Sorry to prolong the D* discussion. I am a happy Dish customer but I am lured by the NFL package at D*. My hold up has always been my impression that the D* DVR could not record and play on two separate TV's like the 622/722. I need to be able to play recorded programs on at least two TV's. Will the D* DVR do that? Will it record two or three separate programs at the same time like the 622?inkahauts said:I'm a Direct sub, and I love there DVR's. They are not clunky at all for me, not one function that I use is missing, although it has plenty extra ones I don't even use, if I'm so inclined some day, the gui is far better than anything Tivo has ever put on the marketplace, and all the reviews of the units are from 2 years ago when it did suck...
I come over here because I like to keep tabs on all the competitors. I hope Dish is always striving to get better, because that will cause Directv to do the same, and vice verse... Because at this point, cable isn't pushing either one of them at all.
With that said, I have heard nothing but good things about the Dish DVR's and there GUI, so I expect that they must be pretty darn good too....
If I where the OP, I wouldn't switch for the problems he's having today.. I'd just make sure I got a new DVR... One bad experience with a contract person is very unfortunate, but doesn't make me leave a service. To me, that's like saying I will sell my car if the guy at the jiffy lube puts a hole in a hose... Just fix it... Kind of like this situation... Just tell them they need to fix the problem, and very politely, don't take no for an answer...
To change service providers I'd need them to not fix the problem at all, or another service provide me something that my current one doesn't, like LIL in HD or something... Just my 2 cents..
Thanks
Ray
This discussion is skewing way off topic!
Help this user out and keep the E* and D* cheer-leading to yourselves or create a seperate cheerleading thread and have at it.
Thanks,
Jason
Help this user out and keep the E* and D* cheer-leading to yourselves or create a seperate cheerleading thread and have at it.
Thanks,
Jason
DirecTV's model is that each TV gets its own receiver. Their DVRs have 2 sat tuners and can record 2 shows simultaneously. They only have one set of outputs, as they are designed to drive a single TV (though all outputs are live at all times). So, for 2 TVs, you'd want 2 DVRs. That would allow you to record 4 different shows simultaneously if you wanted.raylock said:Sorry to prolong the D* discussion. I am a happy Dish customer but I am lured by the NFL package at D*. My hold up has always been my impression that the D* DVR could not record and play on two separate TV's like the 622/722. I need to be able to play recorded programs on at least two TV's. Will the D* DVR do that? Will it record two or three separate programs at the same time like the 622?
Thanks
Ray
Thanks for the information. In my case I would, I guess, have to have 4 DVR's and I would have to try to remember what should be recorded on what DVR plus I would probably want to watch something on the same TV that my wife has recorded something. I guess I will have to forgo the additional football games, keep the 622 and retain family harmony. Thanks againIIP said:DirecTV's model is that each TV gets its own receiver. Their DVRs have 2 sat tuners and can record 2 shows simultaneously. They only have one set of outputs, as they are designed to drive a single TV (though all outputs are live at all times). So, for 2 TVs, you'd want 2 DVRs. That would allow you to record 4 different shows simultaneously if you wanted.
1 - 15 of 15 Posts
- Status
- Not open for further replies.
DBSTalk Forum
A forum community dedicated to digital bit streaming enthusiasts. Come join the discussion about programming, content, and reception, home theaters, displays, models, styles, satellites, reviews, accessories, classifieds, and more!
Full Forum Listing
Recommended Communities
