[zimm7778]

I was searching through threads to see if I could get help with my smart search issues. It's not seeing all times and channels of some shows I want to watch/record and while I've experienced this over the last month it is apparently getting worse. I keep seeing references to a double reset can sometimes fix this problem. Is double resetting just hitting the red button on the front of the DVR twice or is it another of the reset options? Also, if its not the red button type will this resetting cause me to lose my recorded DVR shows and series settings?

 

[dpeters11]

It's two resets within 30 minutes. I would still do it via the menu, and not right before a recording is scheduled to start. It deletes the guide data, though it gets the first few hours right off generally. It can take 24 to get everything.

 

[zimm7778]

It's two resets within 30 minutes. I would still do it via the menu, and not right before a recording is scheduled to start. It deletes the guide data, though it gets the first few hours right off generally. It can take 24 to get everything.

So, do the one that says reset defaults (the middle option)? Will that cause me to lose what's on my DVR and my series settings?

 

[RACJ2]

So, do the one that says reset defaults (the middle option)? Will that cause me to lose what's on my DVR and my series settings?

No its the one that says "Restart Receiver". And you won't lose series links or any recordings. Reset defaults will change all your set ups back to the factory settings.

 

[zimm7778]

Well, I did that and the smart search is still not working properly.

 

[The Merg]

Well, I did that and the smart search is still not working properly.

There have been quite a few posts of Smart Search not working correctly. I've had it where I can see the show in the Guide and Smart Search does not list it at all. I've also had it where a specific episode is not listed while the regular search on my H25 showed all the episodes. I've also had the infamous No Episodes Found issue where it lists the show, but can't find any episodes. Hopefully, this will be corrected.

- Merg

 

[zimm7778]

In the last few days the smart search feature has become almost useless. Almost like it was dying when I first posted this and on life support now. To make matters worse the iPad app works less and less frequently now. That sucks because that's how I was looking up shows. The iPhone app works but it was saying I successfully set a recording and it never recorded on the DVR! What is going on with their equipment and services?!