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· Legend
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146 Posts
Discussion Starter · #1 ·
On Friday(6-16-12) afternoon a half a dozen of the DTV channels had something sent to the receivers that put them on ch-3(or whatever). The receivers started the display "channel not purchased...."
I've gotten 7 calls so far, and have talked them through the procedure to put the receivers back onto the proper channels.
I called DTV and they said that they were receiving a lot of calls on this problem and were walking customers though the restoration protocols.

I wonder what happened? Affected channels were HBO, ESPN, Nick, ect.
 

· Hall Of Fame
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1,218 Posts
I know there was a channel realignment for the non-Hotel Commercial DIRECTV packages on 6/14. Not sure if there was one for the hotel ones too. Do they have In-Room Choice? Or the a la carte programming package options?
 

· Legend
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146 Posts
Discussion Starter · #3 ·
Justin23 said:
I know there was a channel realignment for the non-Hotel Commercial DIRECTV packages on 6/14. Not sure if there was one for the hotel ones too. Do they have In-Room Choice? Or the a la carte programming package options?
The programming package isn't the problem. The problem is that some of the receivers tuned to a new channel, for some reason, possibly a software or security update. In many cases that "new" channel is not in one of the packages they subscribe to, resulting in the message "channel not purchased".
The receivers have to stay on the proper channel for the system to work as designed. There is a receiver for each channel in these hotels.
 
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