I have an hr20. I have had to reboot it 3 times in the last hour and a half. It will freeze if I am behind or watching from the list. Twice I was hitting a pause or fast forward and the screen freezes and the remote will do nothiing, the third time i was just behind live time and it froze. I had to reboot every time to get the picture back. I have been watching "live" time for about 1.5 hours and no problem. Hard drive crash??? Any help would be appreciated. I have been on hold with the tech line for 30 min and the only thing they said is send us another $200.00 and we will replace it for you. I said I didnt want to pay so they hung up on me.