Hmmm actually it sounds right?keithtd said:
First receiver is free
Second and above have mirroring(or lease) fee of 4.99/mo/receiver beyond the first
DVR service is 5.99/mo/account
HD service is 9.99/mo/account
Were you seeing something twice?
DVR Service Double Billing
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It seems as they have removed the $5.99 DVR service, resulting in a $5.19 credit. You should check your account online to see if that's the case. Also check and see how many months you have been double-billed and call them to get that credit.keithtd said:
I have to say I agree with DirecTV on this one. They are giving you credits for two months worth of mistakes and throwing in another $30 worth of credits. That's good, and I don't think you had any problem with the resolution, just his tone. There, I think he was rather straightforward with you (not pretentious) about the purpose of a statement. Sure, mistakes happen, which is the point of a statement. If this were a bank account reconciliation error you only get 30 days.keithtd said:
I think the point here is that people take for granted that computers and the drones behind them are running things properly. People also take for granted checks and credit cards as a means to pay bills. If you had to pay everything in cash you would most certainly be scrutinizing your statement every month as you lay down all those dead presidents. Our culture has become "pay now ask questions later" and we end up with situations like this. How many people check their grocery bill at the checkout line or stare at the computer screen as the cashier rings your items to make sure it's correct? Nah, too many items to check. Okay, how about at the restaurant? Surely everyone checks their bill when the waiter brings it, right? Okay, maybe not, but I find errors on restaurant tabs all the time - but I sure as heck point them out and get them corrected before I hand over payment.
Should errors happen? No! Do they? Yes! Too bad, it's the way of the world. Lock your doors, tie your shoes, look both ways before you cross the street, and check your billing statements.
Who died and made you king? I was hoping intellect would prevail but I was wrong. Thanks tcusta00 for explaining life. Wow, where have you been the last 10 months as my investments have gone south..geez! I'm glad I subscribe to this site for your rants, which are many! I have never read a more lame "lay down and rollover " statement in my 51 years. Don't dictate your BS to me unless you plan to pay my bill.tcusta00 said:I have to say I agree with DirecTV on this one. They are giving you credits for two months worth of mistakes and throwing in another $30 worth of credits. That's good, and I don't think you had any problem with the resolution, just his tone. There, I think he was rather straightforward with you (not pretentious) about the purpose of a statement. Sure, mistakes happen, which is the point of a statement. If this were a bank account reconciliation error you only get 30 days.
I think the point here is that people take for granted that computers and the drones behind them are running things properly. People also take for granted checks and credit cards as a means to pay bills. If you had to pay everything in cash you would most certainly be scrutinizing your statement every month as you lay down all those dead presidents. Our culture has become "pay now ask questions later" and we end up with situations like this. How many people check their grocery bill at the checkout line or stare at the computer screen as the cashier rings your items to make sure it's correct? Nah, too many items to check. Okay, how about at the restaurant? Surely everyone checks their bill when the waiter brings it, right? Okay, maybe not, but I find errors on restaurant tabs all the time - but I sure as heck point them out and get them corrected before I hand over payment.
Should errors happen? No! Do they? Yes! Too bad, it's the way of the world. Lock your doors, tie your shoes, look both ways before you cross the street, and check your billing statements.
Well apparently intelect didn't prevail, but sarcasm sure is prospering!keithtd said:
I looked back and missed it, but how many months were you actually over-billed?
A perception I don't agree with, but to your first response, it matters because there's something to be said for forthrightness and full disclosure. You were looking for intellectual discourse, but you won't share how many months you were over-billed? Could the reason be that those same months you were over-billed were also the months where you didn't check your bill, and it could be a bit embarrassing to admit how many months went by? Readers will come to their own conclusions ...keithtd said:
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