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66 Posts
Thought people would find this interesting:
I bought a ViP622 receiver new from the internet. Mounted a 2nd dish aimed at 61.5. Hooked up receiver and found DishHD free demo channel to confirm it worked. Called *E to activate receiver and the CSR told me the computer required a Dish 1000 at 129 to activate and that she wouldn't be able to activate until I schedule an install. Of course, from DbsTalk, I know this is false.
After several minutes of debating and trying to tell me the computer knows if I have a Dish 1000 or not (even if I got a Dish 1000 from eBay and installed it myself), I told her to cancel my entire account if she couldn't activate the receiver before we hung up because of all the trouble I went to in getting it all setup and calling Dish multiple times to confirm I could do it with 61.5. Suddenly, she put me on hold and came back to tell me she "tricked" the computer and got me all activated.
Anyone else have a similar story?
I bought a ViP622 receiver new from the internet. Mounted a 2nd dish aimed at 61.5. Hooked up receiver and found DishHD free demo channel to confirm it worked. Called *E to activate receiver and the CSR told me the computer required a Dish 1000 at 129 to activate and that she wouldn't be able to activate until I schedule an install. Of course, from DbsTalk, I know this is false.
After several minutes of debating and trying to tell me the computer knows if I have a Dish 1000 or not (even if I got a Dish 1000 from eBay and installed it myself), I told her to cancel my entire account if she couldn't activate the receiver before we hung up because of all the trouble I went to in getting it all setup and calling Dish multiple times to confirm I could do it with 61.5. Suddenly, she put me on hold and came back to tell me she "tricked" the computer and got me all activated.
Anyone else have a similar story?