[torino420]

I recently upgraded to the Hopper system and before the change I copied all my DVR content to an external hard drive.

Now when i connect it to the hopper it gives me an error something about that it was from another system and needs to be formatted. I obviously don't want to format it.

Dish support opened a ticket but not much else has been done.

From my previous research i thought this should work no problem, any ideas?

thank you

 

[Ray [email protected] Network]

Please provide the error message number (787?) so I can assist you further. Please let me know. Thanks.

I recently upgraded to the Hopper system and before the change I copied all my DVR content to an external hard drive.

Now when i connect it to the hopper it gives me an error something about that it was from another system and needs to be formatted. I obviously don't want to format it.

Dish support opened a ticket but not much else has been done.

From my previous research i thought this should work no problem, any ideas?

thank you

 

[clotter]

Sorry I can't offer any help other than you're correct with your previous research. I moved my EHD from a 722 to the Hopper without issues.

 

[torino420]

Please provide the error message number (787?) so I can assist you further. Please let me know. Thanks.

I will get the error when I get home from work later today, thanks for the reply Ray.

 

[torino420]

Sorry I can't offer any help other than you're correct with your previous research. I moved my EHD from a 722 to the Hopper without issues.

Good to know! thanks

 

[torino420]

Please provide the error message number (787?) so I can assist you further. Please let me know. Thanks.

I called my wife and had her try to access the drive, here is the message.

"Warning 866

The attached usb storage device is currently configured for use with another dish network account. USB storage devices may only be used with one account at a time. To use this device with this receiver all existing archived events will be deleted.

YES/NO"

thanks Ray

 

[smbsocal]

I moved 3 EHDs from our 612s to the Hoppers without issue. Hopefully it was just a glich and it will recognize them.

 

[RasputinAXP]

You should just need a rehit to your box.

 

[P Smith]

Call CSR and ask for re-hit your account with "EHD enable" command.

 

[mschiff2001]

I've had same exact problem as torino420 since we got the Hopper in April. Tried rehits, repower, etc. and nothing seems to work. Keep being told problem should be fixed in next update. Well four updates later....

Let me know if the rehit with EHD enable command worked. Its been a while since I did rehits that I cannot remember it I had them do it that way or not.

 

[P Smith]

Just in case, if you don't know how to make light check of the re-hit: go to Counters do a few PgDn to Household Key value - shouldn't be 0.

 

[torino420]

I plan on calling later today or tomorrow. Will report back my results, thanks for the replies.

 

[torino420]

no luck....they told me the 622 ehd isnt compatible with the hopper, if i had a 722 or 922 it would work.

Any comments Ray??

sigh..

 

[garys]

Dish has two types of EHD's, one for 622, 722k, 722, 922 and Hopper. Other is for 211 and 411. If your EHD was used with the 622, it will work with the Hopper.

 

[torino420]

Dish has two types of EHD's, one for 622, 722k, 722, 922 and Hopper. Other is for 211 and 411. If your EHD was used with the 622, it will work with the Hopper.

apparently not because mine doesn't.

 

[James Long]

apparently not because mine doesn't.

Did you talk to Ray (send him a PM)?

I moved my programming over from a 622 to a Hopper, so I know it is possible. But the units have to be on the same account. It is possible that somehow the "household code" DISH uses to identify EHDs got messed up when your Hopper was authorized. Ray may be able to help.

 

[djlong]

I moved an EHD from a 621 to a Hopper on Saturday and have had NO trouble with it - either watching programming from it or copying programs to the Hopper's internal drive.

 

[garys]

apparently not because mine doesn't.

I can swap my EHD between my 622's and my 722, What is it that your 622 doesn't have? Or are you trying to move EHD from one account to another?

 

[torino420]

I PM'd Ray last night, waiting for reply.

Sounds like there is still hope on getting this to work.

 

[garys]

I moved an EHD from a 621 to a Hopper on Saturday and have had NO trouble with it - either watching programming from it or copying programs to the Hopper's internal drive.

You either mean a 612 or a 622, there is no Dish receiver listed as a 621.