Papa J· Legend
Discussion Starter · #1 ·
I disconnected the cables to my dish which is mounted on my brick fireplace yesterday so my house could be re-roofed today. The roofer hooked back up the 4 cables today, which go directly to my two HRxx which sit side by side. I was concerned that he might have hooked the cables up incorrectly but both units appear to work correctly. I ran a system test and it fails, telling me "critical satellite data not received. Your receiver was restarted at 12:02 p.m. today because critical data could not be acquired from satellite in 12 hours. Call CS and report code 45-971". I did this and the rep said I needed a realignment of the dish. The roofers did not take the dish off the brick fireplace and should not have touched it at all. I think I am getting all the channels and signal strength is decent except nothing is shown on 99S and 103S. Anyone who could enlighten me would be greatly appreciated.