[Papa J]

I disconnected the cables to my dish which is mounted on my brick fireplace yesterday so my house could be re-roofed today. The roofer hooked back up the 4 cables today, which go directly to my two HRxx which sit side by side. I was concerned that he might have hooked the cables up incorrectly but both units appear to work correctly. I ran a system test and it fails, telling me "critical satellite data not received. Your receiver was restarted at 12:02 p.m. today because critical data could not be acquired from satellite in 12 hours. Call CS and report code 45-971". I did this and the rep said I needed a realignment of the dish. The roofers did not take the dish off the brick fireplace and should not have touched it at all. I think I am getting all the channels and signal strength is decent except nothing is shown on 99S and 103S. Anyone who could enlighten me would be greatly appreciated.

 

[MysteryMan]

Perhaps the roofers hit the dish, knocking it out of alignment while working.

 

[RobertE]

I disconnected the cables to my dish which is mounted on my brick fireplace yesterday so my house could be re-roofed today. The roofer hooked back up the 4 cables today, which go directly to my two HRxx which sit side by side. I was concerned that he might have hooked the cables up incorrectly but both units appear to work correctly. I ran a system test and it fails, telling me "critical satellite data not received. Your receiver was restarted at 12:02 p.m. today because critical data could not be acquired from satellite in 12 hours. Call CS and report code 45-971". I did this and the rep said I needed a realignment of the dish. The roofers did not take the dish off the brick fireplace and should not have touched it at all. I think I am getting all the channels and signal strength is decent except nothing is shown on 99S and 103S. Anyone who could enlighten me would be greatly appreciated.

Note the bolded parts. Connect the dots.

The dish was disconnected yesterday. Reconnected today. At least 12 hours have passed with the receivers not getting any guide data, so it throws the 45 error.

 

[Papa J]

Note the bolded parts. Connect the dots.

The dish was disconnected yesterday. Reconnected today. At least 12 hours have passed with the receivers not getting any guide data, so it throws the 45 error.

That is what I would have thought and expected the CS rep to tell me how to get rid of the code or to tell me it would correct itself after some period of time. She insisted the dish was out of alignment. I told her I would wait ad see what happened because everything seems to work. I'll check it again tomorrow. Thanks for the input.

 

[CCarncross]

SO it sounds like you had your receivers disconnected from the satellite for awhile, but you didnt unplug them. Technically they arent supposed to be left on, or powered without cabling to them. The last thing you are supposed to do when hooking up a sat receiver, is to plug it on after everything is connected to it. So consequently, before you disconnect the sat cables, youa re supposed to shut it down and remove the power.

 

[RobertE]

That is what I would have thought and expected the CS rep to tell me how to get rid of the code or to tell me it would correct itself after some period of time. She insisted the dish was out of alignment. I told her I would wait ad see what happened because everything seems to work. I'll check it again tomorrow. Thanks for the input.

Unfortunately their script does not take into account the fact that the receivers were physically disconnected from the dish. So the end result of the troubleshooting will be to roll a truck.

 

[Papa J]

SO it sounds like you had your receivers disconnected from the satellite for awhile, but you didnt unplug them. Technically they arent supposed to be left on, or powered without cabling to them. The last thing you are supposed to do when hooking up a sat receiver, is to plug it on after everything is connected to it. So consequently, before you disconnect the sat cables, youa re supposed to shut it down and remove the power.

Thanks. I did turn them off but did not unplug them. It doesn't look like the units will be able to pass the test but no picture problems so far. Since I don't pay the monthly fee for maintenance, I guess I will just sit tight.

 

[TomCat]

Even if the cables were hooked up precisely to the ports they were disconnected from, this can confound the STB if off for long enough. Generally a loss of signal from say a rain fade is recoverable on its own (as least it has been for the last couple of years) but a longer loss of service may not be.

Also, one of the things the DVR does at boot up is determine which cable is connected to which switch/LNBF port, and if those are swapped without informing the DVR, it will work intermittently and complain.

In hindsight, I would shut down (restart and pull power as soon as restart begins) if disconnecting signal for any length of time.

Of course a restart will also cure most of these issues. Try that first.

And you don't need a CSR to tell you whether you need an alignment (apologies to Bob Dylan). Post readings here and we can tell you whether you do or not.

 

[Papa J]

even if the cables were hooked up precisely to the ports they were disconnected from, this can confound the stb if off for long enough. Generally a loss of signal from say a rain fade is recoverable on its own (as least it has been for the last couple of years) but a longer loss of service may not be.

Also, one of the things the dvr does at boot up is determine which cable is connected to which switch/lnbf port, and if those are swapped without informing the dvr, it will work intermittently and complain.

In hindsight, i would shut down (restart and pull power as soon as restart begins) if disconnecting signal for any length of time.

Of course a restart will also cure most of these issues. Try that first.

And you don't need a csr to tell you whether you need an alignment (apologies to bob dylan). Post readings here and we can tell you whether you do or not.

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