[rubocop]

I contacted DTV on May 14 and advised them I do not accept the terms of the new Customer Agreement. I requested they honor what they provided to me in regards to them canceling my service. I was told the service would be canceled on the 15th. It was subsequently canceled today. I received an e-mail stating the ETF would apply. When the charges are placed on my credit card I will first contact their legal department and dispute the charges. I will also advise them my next step will be to file a complaint with the Pa. AG and then initiate a civil action against DTV. I have contacted my attorney and he states I have a case and will seek class action status. This is going to cost them big time. Apparently this company has a very high (in the thousands) number of complaints every year.

In addition, when they state the conversation between you and their CSR is recorded two party consent has been given for you to record the conversation. Let them know the conversation is being recorded. It will make for a stronger case for you.

I've had problems with them from the beginning. Get everything they say in writing or legally record the conversation because they end up doing whatever they want. Absolutely terrible customer service.

Any questions? Please PM me.

 

[adamson]

Good luck there, you will find out differently. It is time though for me also to rethink Directv. My HR24's seem to be getting buggy even with 059E and no solid working firmware in sight. I am simmering every day and really am in total disgust that a huge company will not look to someone else in writing its firmware. We all know what has just occured with the latest two releases and maybe it is the beginning of the end for childs play.

 

[Mike Bertelson]

I contacted DTV on May 14 and advised them I do not accept the terms of the new Customer Agreement. I requested they honor what they provided to me in regards to them canceling my service. I was told the service would be canceled on the 15th. It was subsequently canceled today. I received an e-mail stating the ETF would apply. When the charges are placed on my credit card I will first contact their legal department and dispute the charges. I will also advise them my next step will be to file a complaint with the Pa. AG and then initiate a civil action against DTV. I have contacted my attorney and he states I have a case and will seek class action status. This is going to cost them big time. Apparently this company has a very high (in the thousands) number of complaints every year.

In addition, when they state the conversation between you and their CSR is recorded two party consent has been given for you to record the conversation. Let them know the conversation is being recorded. It will make for a stronger case for you.

I've had problems with them from the beginning. Get everything they say in writing or legally record the conversation because they end up doing whatever they want. Absolutely terrible customer service.

Any questions? Please PM me.

What was the difference from the previous version that you disagree with?

Mike

 

[dpeters11]

I don't think it's necessarily actually a term, its just seen as a way to get out of the contract with no etf as thats used in the wireless world.

 

[rubocop]

What was the difference from the previous version that you disagree with?

Mike

Everything.

 

[Mike Bertelson]

Everything.

I was just wondering what has changed that has an effect on your service. From what I can tell there is very little that's different and I'm wondering what it is that you consider canceling service over.

Mike

 

[Go Beavs]

What was the difference from the previous version that you disagree with?

Mike

Everything.

Hmm... It doesn't seem that much different to me. I am curious what you object to in the new agreement. What are your damages?

 

[rubocop]

I don't think it's necessarily actually a term, its just seen as a way to get out of the contract with no etf as thats used in the wireless world.

They have made many promises of many things to many people and then just didn't deliver. Like some large businesses they think they are able to get away with what ever they want. This isn't my first confrontation with big business and unfortunately most likely won't be my last. An individual by themselves most likely will have very little impact. I've always succeeded by getting many others involved. They don't like large numbers against them. I have the money, time and patience to fight back and I don't like losing. I also have a very good attorney who isn't an ambulance chaser and tells me like it is (which I've only had to use sparingly).

 

[bixler]

What was the difference from the previous version that you disagree with?

Mike

I was just wondering what has changed that has an effect on your service. From what I can tell there is very little that's different and I'm wondering what it is that you consider canceling service over.

Mike

Hmm... It doesn't seem that much different to me. I am curious what you object to in the new agreement. What are your damages?

They have made many promises of many things to many people and then just didn't deliver. Like some large businesses they think they are able to get away with what ever they want. This isn't my first confrontation with big business and unfortunately most likely won't be my last. An individual by themselves most likely will have very little impact. I've always succeeded by getting many others involved. They don't like large numbers against them. I have the money, time and patience to fight back and I don't like losing. I also have a very good attorney who isn't an ambulance chaser and tells me like it is (which I've only had to use sparingly).

Dude.....stop avoiding the question. What part of the change don't you agree with and what are your damages due to this T&C change?

 

[rubocop]

Hmm... It doesn't seem that much different to me. I am curious what you object to in the new agreement. What are your damages?

"IF YOU DO NOT ACCEPT THESE TERMS, PLEASE NOTIFY US IMMEDIATELY AND WE WILL CANCEL YOUR ORDER OR SERVICE" That is what they sent me and according to my attorney that is what they are obligated to do. It will be settled in court. Research is already under way for previous cases. Damages at this point are irrelevant.

 

[Go Beavs]

I contacted DTV on May 14 and advised them I do not accept the terms of the new Customer Agreement. I requested they honor what they provided to me in regards to them canceling my service. I was told the service would be canceled on the 15th. It was subsequently canceled today.

...snip

"IF YOU DO NOT ACCEPT THESE TERMS, PLEASE NOTIFY US IMMEDIATELY AND WE WILL CANCEL YOUR ORDER OR SERVICE" That is what they sent me and according to my attorney that is what they are obligated to do. It will be settled in court. Research is already under way for previous cases. Damages at this point are irrelevant.

Looks like they did what you wanted them to.

 

[rubocop]

Dude.....stop avoiding the question. What part of the change don't you agree with and what are your damages due to this T&C change?

I don't agree with any of the changes. Damages? Not relevant at this point.

 

[damondlt]

"IF YOU DO NOT ACCEPT THESE TERMS, PLEASE NOTIFY US IMMEDIATELY AND WE WILL CANCEL YOUR ORDER OR SERVICE" That is what they sent me and according to my attorney that is what they are obligated to do. It will be settled in court. Research is already under way for previous cases. Damages at this point are irrelevant.

As somone who is all for putting a company in its place ,when they are in the wrong.

I would like to know what exactly you didn't like in the agreement.

Maybe we wouldn't like it either. People are asking because they what to know what your seeing that we're missing?

I live in Pa as well, in the past I know a very common lawsuit that D* faces here. 2 of them infact.

But I doubt its got anything to do with you.

D* only charges sales tax and no other fees like some states and cable do!
So lets here it!

 

[rubocop]

Looks like they did what you wanted them to.

They did not terminate service when they agreed to do so. Any charges related to this termination should not be imposed. I have already been informed of a pending ETF. The ETF or any other charge to me will initiate civil action.

It is interesting to see some of you are very loyal to DTV.

 

[bixler]

I don't agree with any of the changes. Damages? Not relevant at this point.

That doesn't answer the question. What changes don't you agree with. Come on, you can admit you don't even know what the changes are. How are the changes affecting you?

 

[Marlin Guy]

They did not terminate service when they agreed to do so. Any charges related to this termination should not be imposed. I have already been informed of a pending ETF. The ETF or any other charge to me will initiate civil action.

It is interesting to see some of you are very loyal to DTV.

I think you are 100% right to do what you are doing.
They can't change the rules and strongarm you into accepting them. Your agreement was based on the contract that you agreed to upon signing or renewing with them. if they want to change the terms of that agreement mid-stream, then they certainly cannot hold you liable for any associated costs when you opt out.

I, for one, understand that you are fighting them based on principle, and not necessarily based on whether or not you have issues with the new terms.

Good for you and I wish the best of luck.

 

[dpeters11]

Everything.

So you're saying you were fine with the previous terms but you disagree with every single change, without exception?

I am very interested to see how this plays out for you.

 

[Chris Blount]

Please be reminded that our forum rules do not allow petitions or a "call to arms" against any company.

If you are looking to gather the troops for a class action lawsuit, you won't get that here and this this thread will be shut down. Proceed with caution.

 

[Marlin Guy]

As for those here who are saying that there is very little difference in the old agreement vs the new one - If the changes were inconsequential, then why did DirecTV go to the trouble of changing the agreement?

 

[Stewpidity]

did it say anything about waving the ETF if you choose to cancel? when you cancelled did you verify NO ETF would apply?