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Hi. I'm new to the forum. I have a client who got the HR20 from CC in 9/06 when it first came out. He is (suprise, suprise) incredible unhappy with this (to use his exact words) POS.

My question is this...

Should he raise hell w/DTV and/or CC and get it exchanged for another HR20? Or should he just wait out the numerous software updates that lie ahead? It seems that all the problems are software-related, and that exchanging the actual unit will do him no good at all. Maybe some of the long-time posters can give me a definitive answer on this.

BTW, the "problems" he's unhappy with are all related to the unit's unreliability, and its apparent inability to accomplish something as simple as recording a show from the season pass. In other words, we ARE NOT concerned with HDMI issues, OTA issues, etc.

Thanks, John
 
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