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For those of you that used to have D* HD Service

4K views 26 replies 17 participants last post by  wje 
The commitment w/ E* is only 18 months vs D* 2yrs. That is 1 advantage.If you don't like E* then it will be less time before you can go to another provider. Also the HR20 IS NOT A TIVO. The interface is nothing like TIVO. The 622 has a different DVR setup than the TIVO also. There will be a learning curve for either unit. It is true that the 622 can record 2 sat channels and 1 OTA. In the C-Net article it plainly states that the HR20 will never be able to do that. Also 1 really major thing to me is the HR20 will only FF the commercials not skip them. 1 final thing go to the Directv form on the HR 20 and find out the bugs the unit has. You will see things on these forums about the 622 but never to the extent that the HR 20 is going thru right now. I would have a wait and see attitude on getting the D* unit for no other reason than that.
 
bderouen said:
This has been an interesting discussion. I had been a DTV customer for 2 years and was generally happy, until I moved and had a BAD installer. I had to wait 2 weeks for an installatin date, and when the very unprofessional and filthy looking installer finally came out..he was 6 hour late!!!! Then after all that, he tried to claim no line of site and ddn't want to try and explor other options. He just said someone will be calling for a '2nd opinion.' Well...no one called. So that's it!

The one thing that makes me nervous is you guys talking about the customer service with Dish. I take it they are outsourced...is that what I'm understanding? GEEZ!!

Bruce
Yeah the CSR's are outsourced in some of the call centers. The other thing is many of them are ID 10 T certified and since they aren't trained very much aren't very good. They are more order takes than support. Advanced Tech and Exec resolution teams are pretty good.
 
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