I switched about a month ago, and so far have been very happy with Dish. I like the programming selection, and my wife and I both think that the picture quality is superior. I've heard complaints about their customer service, but so far my experience has been very positive, and I was never happy with D*'s customer service. I think that puts me in the minority, though.
Having said that, I don't think I'd switch on the basis of customer service or on the basis of a bad HR20 installation. I had to have the Dish installer come back out once for my 622 installation as well. If the HR20 gives you lots of trouble, then that may be worth switching for, but in general I'd go with the provider that has the programming you want.
Having said that, I don't think I'd switch on the basis of customer service or on the basis of a bad HR20 installation. I had to have the Dish installer come back out once for my 622 installation as well. If the HR20 gives you lots of trouble, then that may be worth switching for, but in general I'd go with the provider that has the programming you want.