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It's in the FAQ.

Q. How do you reset the R15 to fix problems?
There are several different types of resets, and ways to do them. A regular or standard reset, which does not erase your recordings, can be done by unplugging the R15 from power for 20 seconds, then plugging it back in. It can also be done by pressing the red button by the access card. And, it can be done by using the menu (MENU > SETUP > SETTINGS > RESET > RESET RECEIVER). You can also do a MENU > SETUP > SETTINGS > RESET > RESET DEFAULTS from the menu. All of these resets will clear out your guide data, and it will take up to two days to get the full 2 week guide back.
A more comprehensive reset, which will erase all recorded shows and reset everything back to an “out of the box” condition, is called a “Clear and Delete” reset. You can do this by first pressing the reset button, then when restarting the blue screen turns to black, press and hold the down arrow and the record button on the front of the R15, and hold them for at least 5 seconds.
There is also a menu choice of MENU > SETUP > SETTINGS > RESET > RESET EVERYTHING. I’m not sure if this is the same as the Clear and Delete reset, but it sounds like it might be.
 
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