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· AllStar
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111 Posts
Discussion Starter · #1 ·
Not sure if everyone is aware of it ,but DTV is offering free DVR upgrade to current customers under the loyalty program. I just added another HD-DVR to my system giving me a total of 3 DVRs only cost $49 install fee. The 1st CSR actually told me I could get a HR34 for free,but I was told that was wrong when they switched me over to the upgrade CSR. I should have argued for it, but hey I will still have 6 tuners and I can always get the H34 later. Besides I didn't feel like a 2 hr phone battle this morning:)
 

· Premium Member
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36,659 Posts
63thk said:
Not sure if everyone is aware of it ,but DTV is offering free DVR upgrade to current customers under the loyalty program. I just added another HD-DVR to my system giving me a total of 3 DVRs only cost $49 install fee. The 1st CSR actually told me I could get a HR34 for free,but I was told that was wrong when they switched me over to the upgrade CSR. I should have argued for it, but hey I will still have 6 tuners and I can always get the H34 later. Besides I didn't feel like a 2 hr phone battle this morning:)
Let us know what model you get, please.

Rich
 

· Cool Member
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51 Posts
I took this offer, ordering online, and got an HR21. I selected self install, which apparently causes them to silently not include a remote. :scratchin

After calling and being told it was my fault, they agreed to ship me a remote, charging me and then crediting me for it.
 

· Registered
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930 Posts
63thk said:
Not sure if everyone is aware of it ,but DTV is offering free DVR upgrade to current customers under the loyalty program. I just added another HD-DVR to my system giving me a total of 3 DVRs only cost $49 install fee. The 1st CSR actually told me I could get a HR34 for free,but I was told that was wrong when they switched me over to the upgrade CSR. I should have argued for it, but hey I will still have 6 tuners and I can always get the H34 later. Besides I didn't feel like a 2 hr phone battle this morning:)
And jsut to be clear this isn't offered across the board ...it is dependent upon individual accounts
 

· AllStar
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57 Posts
63thk said:
Not sure if everyone is aware of it ,but DTV is offering free DVR upgrade to current customers under the loyalty program. I just added another HD-DVR to my system giving me a total of 3 DVRs only cost $49 install fee. The 1st CSR actually told me I could get a HR34 for free,but I was told that was wrong when they switched me over to the upgrade CSR. I should have argued for it, but hey I will still have 6 tuners and I can always get the H34 later. Besides I didn't feel like a 2 hr phone battle this morning:)
I took advantage of this free DVR upgrade in June, but mine also included free installation. What I was charged for was the $19.95 "Delivery and Handling" charge for the receiver (even though the installer brought it with him on the truck). Figured since I got a new SWM dish and the wired CCK with this, it was a pretty good deal.
 

· Registered
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180 Posts
djmaxwell said:
I took this offer, ordering online, and got an HR21. I selected self install, which apparently causes them to silently not include a remote. :scratchin

After calling and being told it was my fault, they agreed to ship me a remote, charging me and then crediting me for it.
The remote is not in the box of Directv receivers any more. If you need one it is supposed to be on the techs truck. Very few connecting cables are included any more either. I figure if Directv can be cheap so can I. I quit returning any remotes or wiring when I return receivers.
 

· RF Engineer
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4,324 Posts
I wonder when they are going to let intelligent subscribers with R22's upgrade to HD without a 2 year commitment or install visit? I'd gladly purchase & install my own slimline dish if they would do that. But they won't.
 

· Hall Of Fame
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7,054 Posts
ThomasM said:
I wonder when they are going to let intelligent subscribers with R22's upgrade to HD without a 2 year commitment or install visit? I'd gladly purchase & install my own slimline dish if they would do that. But they won't.
When you have another H/HR model they'll let you upgrade your R22 to HD without a 2 year commitment. ITs not upgrading the R22 to HD that would be the cause of the 2 year commitment, it would be adding an H/HR model to your setup. No matter what some may want, the R22 by itself is NOT an HD model.
 

· Hall Of Fame
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5,004 Posts
63thk said:
Not sure if everyone is aware of it ,but DTV is offering free DVR upgrade to current customers under the loyalty program. I just added another HD-DVR to my system giving me a total of 3 DVRs only cost $49 install fee. The 1st CSR actually told me I could get a HR34 for free,but I was told that was wrong when they switched me over to the upgrade CSR. I should have argued for it, but hey I will still have 6 tuners and I can always get the H34 later. Besides I didn't feel like a 2 hr phone battle this morning:)
Just to clarify, are you or were you out of contract or near it? Not sure I need anymore tuners. I have 15 tuners available should I need to record that many shows at once.
 

· Hall Of Fame
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16,178 Posts
"joshjr" said:
Just to clarify, are you or were you out of contract or near it? Not sure I need anymore tuners. I have 15 tuners available should I need to record that many shows at once.
I got the offer, and I am in contract, I got the HR34 when they first came available through Solid Signal and the other resellers.
 

· DaBears
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5,992 Posts
ThomasM said:
I wonder when they are going to let intelligent subscribers with R22's upgrade to HD without a 2 year commitment or install visit? I'd gladly purchase & install my own slimline dish if they would do that. But they won't.
You would have been out of an agreement by now if you had just upgraded back then. However they never will because if your R22 fails they'll send you an R15/16 instead.
 

· Cool Member
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51 Posts
macfan601 said:
The remote is not in the box of Directv receivers any more. If you need one it is supposed to be on the techs truck. Very few connecting cables are included any more either. I figure if Directv can be cheap so can I. I quit returning any remotes or wiring when I return receivers.
It was a self install.
 

· Hall Of Fame
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1,142 Posts
Used this as well, ordered on Saturday (self install), and received the DVR today. HR21-700, in very good condition, looked new, in fact. Now if I can just get it to figure out there are three other DVR's on the network...

Figured out why it won't see the other three boxes...forgot about needing a DECA adapter...been out of the loop too long!
 

· Premium Member
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36,659 Posts
mobandit said:
Used this as well, ordered on Saturday (self install), and received the DVR today. HR21-700, in very good condition, looked new, in fact. Now if I can just get it to figure out there are three other DVR's on the network...
Well, at least you got the best model out of all the 21 series HRs. I think.

Rich
 

· AllStar
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111 Posts
Discussion Starter · #20 ·
I had to go into the setup and connect to my network. I had just assumed the tech had configured all that before he left. It now sees the on-demand menus,so I'm guessing everything will be there after 24hrs. Its doing a software update now.
 
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