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Free HD Upgrade Phone Call

1321 Views 20 Replies 10 Participants Last post by  rahlquist
I just received a call from DTV. They said their records indicate my current equipment will soon no longer be supported for HD. I have a 3lnb dish and an owned, Samsung HD receiver.

They wanted to schedule an appointment to come upgrade it all for free.
I went ahead and scheduled it.

Seems odd though...are others getting these calls? Is this legit?
What receiver are they likely to give me? I know it will be leased but this will just replace the 2nd receiver fee right?

Sh assured me there would be no charge and no change in my billing.

Whats really odd is I don't subscribe to HD service....just use the receiver for OTA local HD....

Should I call back and ask about getting an HD DVR instead of a receiver? I already pay the DVR fee for mu standard def R15.

Any thoughts would be appreciated....
1 - 20 of 21 Posts
Yes it is legit. Here is more info on it.....http://www.dbstalk.com/showthread.php?t=131774

You will get either an H20 or H21 or H23.
Michael D'Angelo;1722793 said:
Yes it is legit. Here is more info on it.....http://www.dbstalk.com/showthread.php?t=131774

You will get either an H20 or H21 or H23.
And you will lose your OTA HD locals if you don't subscribe to HD. Why don't you, though?
Mike728 said:
And you will lose your OTA HD locals if you don't subscribe to HD. Why don't you, though?
$$$ - the only HD I really care about are my football games. Received on local channels....

Why will I lose OTA?

Is this the AM21 thing mentioned in the thread Michael referred me to?
Keep the Samsung on the account also, if you want to watch OTA, unless your TV can do it.
If you are having your receiver replaced with an HD standard receiver, you will be required to pay the HD subscription fee. That is part of the commitment you agree to when you get an HD receiver. In the past, when you owned your recevier (as you do with your Samsung), you didn't need to activate it as an HD receiver if you didn't want.

If you upgrade to an HD-DVR, you are correct in that you won't need to pay another DVR service fee, but once again you will need to subscribe to HD service. Also, be advised that the HD-DVR you will most likely receive does not have a built-in OTA tuner. If that's important to you, you will need to get the AM21 add-on. As for the standard HD receivers, I believe the H21 and H23 also do not have an OTA tuner built-in. I am not sure if the AM21 works with those though, although I think I read a post where they are looking into that possibility.

- Merg
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techrep said:
Keep the Samsung on the account also, if you want to watch OTA, unless your TV can do it.
Won't that hit me with the monthly additional receiver fee?
wohlfie said:
Why will I lose OTA?

Is this the AM21 thing mentioned in the thread Michael referred me to?
The OTA functionality gets "turned on" only if your subscribe to "HD Access" for $9.99 a month.

Yes, If you get a HR21, you must also have the AM21 for a OTA tuner. The HR20 has the tuner built-in.

If you keep and move your current IRD to another TV, it will be an additional $4.99 a month.
The Merg said:
If you are having your receiver replaced with an HD standard receiver, you will be required to pay the HD subscription fee. That is part of the commitment you agree to when you get an HD receiver.

<snip>
- Merg
I specifically asked "This is totally free? No charge for equipment, install or changes to billing?" and she said yes.

Misinformed?
Kansas Zephyr said:
The OTA functionality gets "turned on" only if your subscribe to "HD Access" for $9.99 a month.

Yes, If you get a HR21, you must also have the AM21 for a OTA tuner. The HR20 has the tuner built-in.
Now I am getting completely confused...

Isn't "HRxx" the HD DVR models?

My Samsung isn't a DVR....though one of my questions to start this thread was "should I push for a HD DVR?"
wohlfie said:
I specifically asked "This is totally free? No charge for equipment, install or changes to billing?" and she said yes.

Misinformed?
The CSR assumed that since you have a HD IRD, you would also be a subscriber to D* HD channels.
wohlfie said:
Now I am getting completely confused...

Isn't "HRxx" the HD DVR models?

My Samsung isn't a DVR....though one of my questions to start this thread was "should I push for a HD DVR?"
Sorry about that...the only D* HD non-DVR IRD that has an OTA tuner is the H20.

The H21 and H23 do not have OTA tuners. They are rumored to eventually be able to use the AM21...but we don't know if/when.
wohlfie said:
$$$ - the only HD I really care about are my football games. Received on local channels....

Why will I lose OTA?

Is this the AM21 thing mentioned in the thread Michael referred me to?
am21 will not work with H2x units yet, only HR2x units.
wohlfie said:
I specifically asked "This is totally free? No charge for equipment, install or changes to billing?" and she said yes.

Misinformed?
They lied. They do it all the time. This is how they do business.

http://www.dbstalk.com/showthread.php?t=135227

http://www.dbstalk.com/showthread.php?t=133911
djwww98 said:
They lied. They do it all the time. This is how they do business.
WARNING: Off-Topic Reply

I must respectfully disagree. I have been a customer for nearly 10 years. I have never had a serious issue with them. If I had ever not been able to resolve something to my liking I would not still be a customer.

Are they a ginormous bureaucracy that often is at odds with itself and one hand doesn't know what the other is doing (saying)? Yes.
Is it hard to get a straight answer? Yes.
Is satellite TV and the changing standards, technology and equipment massively complex? Yes.
Have I ever felt 'screwed'? No.

That is just my experience. I recognize other have had different result. Maybe I am lucky. Maybe some other explanation.

All I know is the following (its sort of my motto):

LIFE IS TOO HARD THESE DAYS.

I have spent far more time on the phone with banks and utility companies and nearly everybody else than I have with D*. (Don't even get me started on what I have gone thru in the last three months to get the manufacturer of my bbq grill to ship me the correct parts for a conversion from propane to natural gas...:( )

Anyway, I am not trying to be argumentative. Just felt that I needed to respond as I really don't think D* is all that bad compared with every other hassle in life.

I just want to watch TV.

Please don't take offense.

PS - If you knew me, you would likely believe I am the most cynical human being on the planet...but I am just reluctant to call lying their business model.
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"Let me 'splain....no, there is no time...let me sum up"

Basically it seems to come down to a simple choice (as most things do, IMHO):

1 - Do nothing
2 - Do something

Unfortunately, there are extenuating circumstances. So (as I understand it after reading many threads)....

1 - Call them back and cancel this whole mess. I will lose the ability to receive HD satellite from D* in February (+/-). But, as I don't currently receive HD from from them, no harm done. My old Samsung HD receiver will continue to function and act as an OTA HD tuner as it has always done. No change to my expenses.

2a - Go ahead as scheduled. I will likely, if not certainly, receive an HD receiver incapable of receiving OTA HD broadcasts (how's that for variations of 'receive' in a single sentence :) ). They will try to increase my $$ output by charging me for HD package. I can try to fight this based on the statement "no change in billing", but it will get messy and either way I will lose my HD OTA football which is all that really matters to me. At some point something called an AM-21 might solve this, but probably not. ((As an aside...(call it 2a.1 'cuz I am "conversationally anal-retentive") if the Samsung is deactivated as a receiver, will it still work as an OTA HD box? That is to say, could it be a separate and FREE input device connected solely to my HD OTA antenna)????

2b - Spend some $$$. Get them to replace the HD receiver with a HD DVR. Pay the HD fee. This is likely a $99.00 upgrade (to DVR) and whatever the HD package is these days (9.99?). I have some issues with this as I don't receive much added value (IMO) for approx $350 over two years.

Is this the basic scenario?

( I won't even mention how my R-15 appears dead, but maybe not completely, and maybe it should be replaced, or maybe just do a hard disk replacement, but that may not fix it , as maybe one tuner may be dead, but an HD DVR at that TV would be nice maybe, but not really, as the TV isn't HD, but isn't standard def either, it's a 700 line tube, so maybe there is an increase in picture quality, but maybe I really am in way over my head....)

(oops...mentioned it!)

PS - Bonus points for identifying my 'cultural references'. I am actually quite interested in which is harder....

(edited many times as i am a poor typer and have had a few beers.)
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wohlfie said:
WARNING: Off-Topic Reply

I must respectfully disagree. I have been a customer for nearly 10 years. I have never had a serious issue with them. If I had ever not been able to resolve something to my liking I would not still be a customer.

Are they a ginormous bureaucracy that often is at odds with itself and one hand doesn't know what the other is doing (saying)? Yes.
Is it hard to get a straight answer? Yes.
Is satellite TV and the changing standards, technology and equipment massively complex? Yes.
Have I ever felt 'screwed'? No.

That is just my experience. I recognize other have had different result. Maybe I am lucky. Maybe some other explanation.

All I know is the following (its sort of my motto):

LIFE IS TOO HARD THESE DAYS.

I have spent far more time on the phone with banks and utility companies and nearly everybody else than I have with D*. (Don't even get me started on what I have gone thru in the last three months to get the manufacturer of my bbq grill to ship me the correct parts for a conversion from propane to natural gas...:( )

Anyway, I am not trying to be argumentative. Just felt that I needed to respond as I really don't think D* is all that bad compared with every other hassle in life.

I just want to watch TV.

Please don't take offense.

PS - If you knew me, you would likely believe I am the most cynical human being on the planet...but I am just reluctant to call lying their business model.
They lied. They do it all the time. This is how they do business.
Justifying it by saying that other big businesses do it too does not change the fact that they lied, they do it all the time, and this is how they do business. Did you read the two links? That took me about 3 seconds to find. I could spend a little more time and come up with a thousand threads from people who have been lied to, including me.
And no offense taken.
djwww98 said:
They lied. They do it all the time. This is how they do business.
Justifying it by saying that other big businesses do it too does not change the fact that they lied, they do it all the time, and this is how they do business. Did you read the two links? That took me about 3 seconds to find. I could spend a little more time and come up with a thousand threads from people who have been lied to, including me. And no offense taken.
I read them both completely.Both seemed like things that could be resolved. Neither seemed an indictment of their moral bearing as a company. Just the day-to-day hassles I seem to experience with everything.

If you want to discuss this further, please PM me and I am happy to listen to your arguments/thoughts/etc. But at this point I am looking for advice as to how to proceed with the situation presented. It appears yours is "quit D*". If this is the case, why are you even bothering with this forum?
djwww98 said:
They lied. They do it all the time. This is how they do business.
Justifying it by saying that other big businesses do it too does not change the fact that they lied, they do it all the time, and this is how they do business. Did you read the two links? That took me about 3 seconds to find. I could spend a little more time and come up with a thousand threads from people who have been lied to, including me.
And no offense taken.
-never mind, I'm an idiot. I didn't read the names right-
wohlfie said:
if the Samsung is deactivated as a receiver, will it still work as an OTA HD box? That is to say, could it be a separate and FREE input device connected solely to my HD OTA antenna)????
Very possibly, if it's anything like my old Hughes HD receiver. Mine has been deactivated for years and it works great for OTA HD. I have it connected to the component input of my computer monitor. I just don't get any guide data. My deactivated H10 and HR10-250 are pretty much useless, though.
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