[AVJohnnie]

After waiting on hold for 45 minutes to speak with BB division CSR I was finally able to find out the reason why I stopped receiving all Blockbuster email notifications (titles shipped, titles returned, etc.) approximately two weeks ago...

It seems as though the BB division was recently relocated from Texas to Colorado, but in so doing some (as the CSR put it) “technical difficulties” were encountered—email notices being a part of those “said difficulties”.

Currently there’s no estimate on when this aspect of the service will be restored...

 

[strikes2k]

Thanks. Was wondering why I wasn't receiving those either.

 

[Ray [email protected] Network]

Yes, the corporate offices for Blockbuster is now here in the Denver area. The issue you described is being worked on for a resolution. I didn't get a notification about my returned disc and the recent disc that was mailed to me. Thanks.

After waiting on hold for 45 minutes to speak with BB division CSR I was finally able to find out the reason why I stopped receiving all Blockbuster email notifications (titles shipped, titles returned, etc.) approximately two weeks ago...

It seems as though the BB division was recently relocated from Texas to Colorado, but in so doing some (as the CSR put it) "technical difficulties" were encountered-email notices being a part of those "said difficulties".

Currently there's no estimate on when this aspect of the service will be restored...

 

[garys]

The same week I received notice of returned disc on Monday, next disc wasn't sent out till the following Monday.

 

[RV Traveler]

The online part of Blockbuster is a total disaster and heads should roll. If it wasn't for the store exchange, I'd be long gone. Now that I am reminded of their poor service, I am going to be gone. Cancelling tomorrow!

 

[dmspen]

Yep, Blockbuster is not a great feature to attrsct DISH customers. My emails stopped a while ago and it takes a solid week to get a new movie.

Irony, I live 500 feet from Netflix headquarters.

 

[russ9]

It looks like they closed the Portland, Oregon shipping facility. All my discs come from Seattle now.