whitestripes1· New Member
Discussion Starter · #1 ·
Hello, first off I want to say thanks for any insight anyone may be able to give. I read these forums a lot but never had a need to post to one or ask anything. So, I had DirecTV installed back on Oct. 13. I switched over from Dish. The installer told me this was the first weekend for the "genie & clients" system. He said "to be honest I've never installed this system, so I hope it works". He eventually got it working & told me that it could take anywhere from 48-72 hours for everything to get loaded to the boxes. A week or so after installation, anytime I'd try and turn on a client it wouldn't work. I'd reset the box via the red button & it would be fine. It was the same for the 3 clients I had installed. I dealt with that for another couple weeks, until one of the clients wouldn't come on with a reset. I called DirecTV they set up a call for a week later (this Sat.) to come take a look. In the meantime the genie had been working fine, until last sunday. I watched a football game, left the house for about an hour came home turned it back on & it said there was a storage error with 31 errors found. It was scanning the HD. Once finished it had me click to reboot. Once back on there was a screen that said something was wrong with the HD and that it could take up to several hours to scan. It finished, gave a diagnostic code of 15-????, the tech told me that the 15 meant the HD had crashed & was bad & the box needed to be replaced. After I got off the phn with DTV, I was working on something else & after about 35 mins the TV came back on working perfectly fine. Or so I thought, all channels would stutter every 15-20 secs, all recordings still accessible also would stutter. I reset the box again & still receive the stuttering, though less frequently. The setup behind my main TV (where the genie is) has the power supply, a 2 way splitter, the "newer" DECA connector, an DC to RF modulator. Again, I'm not so sure the installer has everything hooked up right. Is the DECA needed ? can I just plug my ethernet cable into the back of the Genie? the sat in cable into the "In" on the splitter, the "red power out" going into the PI, the other out going into the sat in on the genie. Would that work ? and allow all clients to still access recordings, on demand, int apps, etc ? Is some kind of filter needed ? I thought I read that somewhere. Is the HD truly bad on the genie, could the clients be bad causing the stuttering ? I'm sorry if this is long winded, it's just very frustrating and I'm debating if I should change services, even though when working I really liked DirecTV...