[RotoFan07]

I have a H20-600 and HR20-700.

I have no problems with the HR20-700, but I am constantly getting 771 messages with the H20-600 over the past couple of weeks (really bad the past couple of days).

I have had good weather and satellite strengths look good. I went around and checked all connections going into that receiver and all is good from dish to receiver.

When I get the message sometimes I can turn the receiver off and back on and it is fine for a couple of minutes. This also can be done by turning the channel up and back down sometimes, but either way get 771 message after a couple of minutes.

One thing I noticed today. This ONLY happens on HD channels. When I tried watching NESN HD today it was unwatchable with 771 coming up all the time, but when I turned to Fox News 360, all is fine and no 771 message.

Any one have any ideas?

 

[rudeney]

Try swapping the BBC’s with the good receivers to see if the problem follows those. Heck, you might even want to swap the two receivers entirely to see if it’s a cabling issue or specific to the box.

 

[RobertE]

I have a H20-600 and HR20-700.

I have no problems with the HR20-700, but I am constantly getting 771 messages with the H20-600 over the past couple of weeks (really bad the past couple of days).

I have had good weather and satellite strengths look good. I went around and checked all connections going into that receiver and all is good from dish to receiver.

When I get the message sometimes I can turn the receiver off and back on and it is fine for a couple of minutes. This also can be done by turning the channel up and back down sometimes, but either way get 771 message after a couple of minutes.

One thing I noticed today. This ONLY happens on HD channels. When I tried watching NESN HD today it was unwatchable with 771 coming up all the time, but when I turned to Fox News 360, all is fine and no 771 message.

Any one have any ideas?

Check the bottom of the box for a little sticker about the size of a chicklet. If there is one it should say ECO 2.0. If there is no sticker, or one that is ECO 1 or 1.0, give DirecTv a call and have them replace the box.

 

[Mertzen]

Check the bottom of the box for a little sticker about the size of a chicklet. If there is one it should say ECO 2.0. If there is no sticker, or one that is ECO 1 or 1.0, give DirecTv a call and have them replace the box.

:eek2: :eek2: Something we should know about ?

 

[K4SMX]

I've had this problem on one of my -600's. It was heat-related. You could cook food on top of them. Try unplugging the H20-600 for a few hours, and see how it does when you first re-start. If it runs fine when cool, there's your problem. I run upside-down laptop coolers on all -600's. (Targus PA248)

 

[RotoFan07]

Thanks for the suggestions guys. I am going to unplug it overnight tonight and see what happens tomorrow afternoon. I did put my hand on top of the receiver tonight and it was very hot.

Based on what I find from that, I will test the BBC and see if that is the problem.

Like I mentioned it is only HD related on that receiver (H20-600), so I am pretty sure it is not a dish alignment issue (good signal strength). I have checked all the wires from dish to receiver and they are tight, so I am pretty sure it is BBC and/or receiver related.

I will post details after I test.

Thanks for the help.

 

[kerry431]

Don't mean to hijack but today I have just had the same problem, though a little different. I am gettingt the 771 message on only the HD abc, nbc, cbs, fox channels, everything else I get. I have an HR20-700.

 

[K4SMX]

See if you get them after removing your BBC(s).

 

[Dave from Kazoo]

I am having a problem with the H20-600 doing the 771 message. I have checked cables, switched BBC(with H20-100 and HR20-100), did mutliplies reboots, tried the unplugging idea. It will even wipe the favorites list out. I called D* yesterday and they had me do a total reboot(clear everthing). I told the rep it wouldn't work. BUT I have to call when the message is on the screen and my account has been noted. It might not show up for a day or two, then it might happen once or four or five times in 2 hours.

 

[gator5000e]

I am having the 771 problem with my HR20-700. It is also spontaneously rebooting on its own. It happens a couple of times a week. I don't have the problem on my other HR20-700. Does the sticker issue apply to the 20-700s? Any other thoughts on why this is happening? Thanks.

 

[RobertE]

I am having the 771 problem with my HR20-700. It is also spontaneously rebooting on its own. It happens a couple of times a week. I don't have the problem on my other HR20-700. Does the sticker issue apply to the 20-700s? Any other thoughts on why this is happening? Thanks.

No, the Eco 2.0 issue/sticker only applies to the H20-600.

 

[Johnnie5000]

No, the Eco 2.0 issue/sticker only applies to the H20-600.

Whats is the deal with the Eco 2.0s and 1.0s?

 

[K4SMX]

I don't have any Chiclet-sized stickers anywhere on either of my H20-600's........

 

[RotoFan07]

I don't have any Chiclet-sized stickers anywhere on either of my H20-600's........

Neither do I.

 

[RotoFan07]

I've had this problem on one of my -600's. It was heat-related. You could cook food on top of them. Try unplugging the H20-600 for a few hours, and see how it does when you first re-start. If it runs fine when cool, there's your problem. I run upside-down laptop coolers on all -600's. (Targus PA248)

I kept the receiver unplugged overnight and am watching and HD channel now (Cubs Game). So far, so good. Fingers crossed.

Thanks.

 

[Mertzen]

I don't have any Chiclet-sized stickers anywhere on either of my H20-600's........

Neither do I.

If there is no sticker, or one that is ECO 1 or 1.0, give DirecTv a call and have them replace the box.

:lol: :lol:

 

[RobertE]

Whats is the deal with the Eco 2.0s and 1.0s?

ECO 2.0 stickered ones are ok. ECO 1 or no ECO at all need attention. Can't go into more details, but any FOM or site manager can give you all the details.

 

[RobertE]

I don't have any Chiclet-sized stickers anywhere on either of my H20-600's........

Neither do I.

Then those boxes should be replaced.