[r37890]

I have an old HR20 that is on it's last legs. I had heard back when, that if you buy a receiver from a third party that Directv will credit the purchase amount to your account when you send back the old receiver. Is this still true?

 

[wingrider01]

I have an old HR20 that is on it's last legs. I had heard back when, that if you buy a receiver from a third party that Directv will credit the purchase amount to your account when you send back the old receiver. Is this still true?

yes, no, maybe - have seen mixed reports, call and find out, that can always say no.

 

[Laxguy]

Are you looking for credit for the HR20, or the H25? -perhaps you mean the HR24... (There's no HR25).

 

[r37890]

Are you looking for credit for the HR20, or the H25? -perhaps you mean the HR24... (There's no HR25).

No...it's an HR20. But I had heard that if you buy a replacement, then send the dead one back they'd give you credit for it.

 

[davidjplatt]

I think you are mistaken - there is no HR29 DVR as far as I know. HR20, HR21, HR22, HR23, HR24 and HR34. I don't think they have produced an HR29.

 

[Laxguy]

I think you are mistaken - there is no HR29 DVR as far as I know. HR20, HR21, HR22, HR23, HR24 and HR34. I don't think they have produced an HR29.

No one mentioned a '29. There is an H25, an H24, and the HRs you mentioned.

 

[dpeters11]

No one mentioned a '29. There is an H25, an H24, and the HRs you mentioned.

The OP corrected his typo. It originally did say 29. Of course most knew what he meant. But, for the OP, I have heard of them doing that, but it is not automatic or guaranteed. It's a credit that the CSR gives.

 

[CCarncross]

No...it's an HR20. But I had heard that if you buy a replacement, then send the dead one back they'd give you credit for it.

You have to pre-arrange that credit. IF you call them and tell them you have a dead/dying dvr, they will send you a replacement for at most $19.99 S&H...but you have no choice over what model they send you, it could be anything from an HR20-24.

 

[Brubear]

we are no longer recovering hr20s for refurbishment in most circumstances

 

[wingrider01]

we are no longer recovering hr20s for refurbishment in most circumstances

then why did I have to send mine back a couple of weeks ago?

 

[trh]

then why did I have to send mine back a couple of weeks ago?

As with all things with DirecTV, the answer to any question varies by CSR.

 

[Laxguy]

then why did I have to send mine back a couple of weeks ago?

"Most circumstances"