Hi all, I'm new to HD, new to HR20 and new to this forum, but it looks like the only place to get some answers...
I bought a new, never been used HR20-700 from eBay. I installed it last Wed night (Dec 6th), hooked up to my then 3 LNB oval dish from DirecTV. I have 3 old non-HD Hughes DVRs and 2 even older RCA DirecTV tuners.
Based on advice from DirecTV installation tech, it was acceptable to install new HR-20 on my old 3 LNB oval until I could get my 5 LNB KaKu dish installed. I did this and DirecTV said they enabled my HD package service. So far, so good.
This Saturday Dec 9th, DirecTV sent a guy to swap out my old dish for the new
oval 5 LNB KaKu dish. The installer was GREAT! Very very meticulous and I
could not be more pleased with his work. I have PERFECT signal strength, no
LESS than 98% on any bird, on all receivers, including the new HR20. I've
had DirecTV for years, never had this good a signal, I was very happy.
Unfortunately on Saturday, I was very late for another commitment, so when
the dish installer was done, we checked the signal strength, and since I had
already activated my service, he and I rushed out for our next appointments.
I came home Sunday night and finally settled down to check out the new
HD content that I assumed was waiting me. What I got instead was an hour
of frustrating run around on the phone with DirecTV!
I still have perfect signal strength, but little to NO HD content. For the record
I have the TOTAL CHOICE PREMIER service and now the HD package as well.
I have never ever once, since having my new 5 LNB KaKu dish installed, received
any HD content. Everything is just "771 searching for Satellite in 1... (or in ...2)
Well... I *do* get Discovery HD Theatre and something called HDnet, both come in great, but I got those on my 3 LNB dish. I don't get any local channel HD or the HBO or Showtime HD channels at all.
Last night I did the RBR procedure 5 times, swapped cables, flipped cable positions, and a few other voo doo techniques, nothing got me HD content.
I'm running 0xfa, I've never had anything other than 0xfa, as that's what loaded
up when I first powered up the HR20 on Dec 6th.
I dunno if 0x104 will get to me this week or not, I'm local to Raleigh NC and being east coast, I assume we will be last for 0x104.
I have a "PM" (afternoon) appointment with DirecTV person tomorrow, again if they don't bring me another HR20, I'm not sure what else they can do.
I do have the "b-band" filters installed and one of the suggestions was to change their positions, although that just seems silly from a troubleshooting perspective.
I have not tried RBR with the B-band filters removed, but if that fixed my problem, that would just be a NEW issue...
I've also done the RBR, 0-2-4-6-8 thing, nothing gained there either.
If anyone has any ideas, I'd really appreciate you letting me know.
I am amazed at how "fragile" and tedious this HR20 and DirecTV's service is.
I'm a long time, non-HD customer and I just assumed everything would be as rock solid as my past years of service with DirecTV. Apparently not. I find it truly sad that the only solution I can get is to push a red button that wipes out all my customizations and so far, had done absolutely nothing towards getting me a signal.
Has anyone consider a class action law suit against DirecTV?
Finally, I'll figure out how to make one of those fancy signature things, but until then, here's my list:
1 Phillips DirecTV DVR
2 Hughes DirecTV DVR
1 Hughes HD20-700 DVR
2 RCA single input receivers
Samsung HRS5687 receiver