aj-Next time the guy comes out, be sure you have an adequate supply of prozac. My cable company uses a subcontractor to do their work. When my local channels were ten times better OTA, I asked them to fix it. The first guy came and said, well that's analog for you! I waited ten days for that response??? On and on the story goes, but after two weeks and three techs, the problem was found and solved. It was an above ground cable that was over 15 yrs old in the desert sun. Everything looks good now, but this is what you can expect from almost every service industry. Whether it's the grocery store, the bank or a restaurant, service these days are the s#$%'s!!!