With all the bad rap CSRs, technical support and installers have been getting lately; I thought I would share a good story.
Yesterday, my 129 signal started getting worse on channels which I never had problems with. I had marginal reception on TP 2, 6, 18, but then TP 11 and 22 were also getting bad. So, I called technical support. When went through the various screen and we determined that the dish needed peaking. HE sort of ignored the fact the the 129 LNB had a -6 LNB drift, but I suspect it got lost in whatever he was doing.
At any rate, he set up an appoint for todat between 12 and 5. The installer arrived at 1:00 Pm. After going through the screens, he replaced the 129 LNB. He then peake dthe dish. he also determined that the 110/119 LNB was also bad (or about to fail) and replaced that also. He left the DISH 1000 in place. After tweeking the dish a bit more, now I am getting much better signals on 129, as well as, 110/119.
It is nice to report something good for a chnage.