Good Customer Service from E*
Not that I'm Suzie Sunshine or anything, but just yesterday I got another great example of really good customer service from E*. My 942 has been moved to our bedroom and just after the move it started sounding more like a 747 than a 942. Soft and power plug reboots only gave me temporary relief. 
After a few days of that, I phone E* and was very quickly moved to a CSR who did a great job of taking care of my needs. Very brief conversation on the noise and what I'd done to try to address it. The next thing I hear is a new receiver is being sent and here's the RA # for the old one coming back. My guess is the whole transaction took less than 10 minutes, probably closer to 5. Very pleasant. Very professional. And when she had to look up some of my account information, apologized for putting me on hold for about 20 seconds.
The only thing she could have done better was to have offered me 3 months of free service for my pain and suffering and/or she could have jumped on the next available flight with receiver in hand. Now THAT would have been extraordinary customer service. :lol:
No one is perfect when it comes to customer service, but it's experiences like this that have kept me with E* for 10 years straight. (wonder if they'll send me a pin or something)
John
After a few days of that, I phone E* and was very quickly moved to a CSR who did a great job of taking care of my needs. Very brief conversation on the noise and what I'd done to try to address it. The next thing I hear is a new receiver is being sent and here's the RA # for the old one coming back. My guess is the whole transaction took less than 10 minutes, probably closer to 5. Very pleasant. Very professional. And when she had to look up some of my account information, apologized for putting me on hold for about 20 seconds.
The only thing she could have done better was to have offered me 3 months of free service for my pain and suffering and/or she could have jumped on the next available flight with receiver in hand. Now THAT would have been extraordinary customer service. :lol:
No one is perfect when it comes to customer service, but it's experiences like this that have kept me with E* for 10 years straight. (wonder if they'll send me a pin or something)
John
