DBSTalk Forum banner

Great Customer service Experience

4K views 25 replies 11 participants last post by  inf0z 
wahooq said:
Just verifying that what you were told is policy
Does the policy only extend to HD connections? Not likely, but if say the only one that worked was S-Video and composite, would that be replaceable or because a video output worked, you're out of luck?
 
Kind of ironic. If you have an HR20 and want 3D, policy is they'll send a box that supports it once you give the code displayed. Later, HDMI port goes out, and policy states you can't get 3D functionality back.
 
Wasn't the policy that if you have an HR20 and try to tune to a 3D channel when you get a 3D TV, that you'd get a code to give to a CSR and they'd swap you out for an HR21-24 free of charge to add 3D?

Or has that changed?
 
This is an older thread, you may not receive a response, and could be reviving an old thread. Please consider creating a new thread.
Top