On the HR20 phone line doesn't matter. I think D* and Sinclair are still working on the guide data issue, because it is still being changed day to day in my neck of the woods, I know its a pain but waiting is the only answer I see. I had to wait about 3 days once the recent OTA problems were solved before my guide data went out 2 weeks. Hang in there.
Hope that helped.
Hope that helped.