Since you just got your DVR's, I presume you haven't recorded much (especially since the program guide is screwed up).
I would suggest going to MENU/SETTINGS/SETUP and choose RESET. Then choose RESET EVERYTHING. There could be some corrupted data from the last user if your DVR's are "reconditioned" or maybe they weren't reset fully before being activated on your account.
You will then need to go through the satellite setup, but it's very easy and has lots of onscreen help. If you get stuck, just post another message here and someone will surely post the info you need.
After you have done that, if you still are having a problem, log into www.directv.com and create an account for yourself. Then go to the TROUBLESHOOTING section. You will be able to "refresh" your services. This sends a signal over the satellite telling your boxes exactly what you subscribe to and what channels you are supposed to get. This may fix the problem also.
Good luck!!
I would suggest going to MENU/SETTINGS/SETUP and choose RESET. Then choose RESET EVERYTHING. There could be some corrupted data from the last user if your DVR's are "reconditioned" or maybe they weren't reset fully before being activated on your account.
You will then need to go through the satellite setup, but it's very easy and has lots of onscreen help. If you get stuck, just post another message here and someone will surely post the info you need.
After you have done that, if you still are having a problem, log into www.directv.com and create an account for yourself. Then go to the TROUBLESHOOTING section. You will be able to "refresh" your services. This sends a signal over the satellite telling your boxes exactly what you subscribe to and what channels you are supposed to get. This may fix the problem also.
Good luck!!
