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· Mentor
35 Posts
Discussion Starter · #1 ·
2 days ago I installed at HR21 at a customers house. Everything worked great but yesterday I got a call from him saying that his guide data was not loaded. We were going back so I thought I'd just reset the receiver and life would be good. After installing a SWM8 yesterday before I left I check the guide data. Everything appeared to be fine with every channel I checked loaded. Now this morning I get a call from the same guy complaining about no guide data. After talking to him on the phone he is now missing data where I had it yesterday (channel 281) and only has a few channels where the guide has populated at all. Signal strength is great on all sats and he has guide on all other receivers.

WHAT CAN I DO??? This is a replacement DVR, could it just be bad???
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