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Discussion Starter · #1 ·
I moved and my H20-100 and AT9 was working fine. New dish installed at new location and get good signals one 101,119 and 110 (through receiver). Going through dish setup it finds only 101 and I get the 5 LNB and only one sat error.

Can't get test channel 493 &494.

I get the 727 and 721 error when trying to view my HD package channels.

Transponders:
101
1-8: 71,76,69,34,71,71,71,71
9-16: 69,80,74,33,75,74,71,75
17-24: 73,0,75,46,74,73,73,78
25-32: 72,0,74,86,73,73,70,75

110
1-8: TP8=74
9-16: TP10=78 TP12+32

119
1-8:NA
9-16:NA
17-24: TP22=73 TP24=73 TP24=77
25-32: 71,0,73,87,73,74,70,75

Bad box? LNB?
 

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Godfather
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439 Posts
You are only going to get xponders 8, 10 and 12 on the 110, and 22-32 off the 119. usually only one transponder for either the 99 or the 103, depending on which satellite and corresponding transponder are spot beaming the local HD channels to you at this point. Every 4th transponder is going to be 0 or low on the 101, this is normal. Your signal looks ok...

try:

1) a hard boot (remove the sat in cable, and pull power with the reciever on, then reverse connecting back up after counting to a full 15 seconds)

2) run an auto detect

3) If you do the first two, and still get the 727 and 721 error messages after verifying good signal, call directv and have them resend all authorizations...the automated system should do this when you tell it the system is showing 721. It could be a problem with the authorizations.

Good luck!
 

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Legend
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139 Posts
Rangerw said:
I moved and my H20-100 and AT9 was working fine. New dish installed at new location and get good signals one 101,119 and 110 (through receiver). Going through dish setup it finds only 101 and I get the 5 LNB and only one sat error.

Can't get test channel 493 &494.

I get the 727 and 721 error when trying to view my HD package channels.

Transponders:
101
1-8: 71,76,69,34,71,71,71,71
9-16: 69,80,74,33,75,74,71,75
17-24: 73,0,75,46,74,73,73,78
25-32: 72,0,74,86,73,73,70,75

110
1-8: TP8=74
9-16: TP10=78 TP12+32

119
1-8:NA
9-16:NA
17-24: TP22=73 TP24=73 TP24=77
25-32: 71,0,73,87,73,74,70,75

Bad box? LNB?
The problem is:

Not enough lines down to your 6x8 or the wrong multiswitch (3x4) is being used in your system.
Finding only 101 on the dish setup and the persistent ext 721 & 727 messages on the HD channels are the key.

And one more important clue was with the signals themselves:
With a little c&p of your signals (you listed tp24 twice on 119 which I assume was a typo)

You have on 101W, starting at tp22 and omitting the rest:

(22) (32)
73,73,78,72,0,74,86,73,73,70,75

And on 119W:

(22) (32)
73,73,77,71,0,73,87,73,74,70,75

Notice anything?

Same exact signals. Especially the same spot beams too- tp26 and tp28.
119 has no spot beams on even transponders- they're all on odd ones- 23, 25 etc.

This is repeated on 110W as well:
110
1-8: TP8=74
9-16: TP10=78 TP12+32

All strengths omitted except 8, 10, 12 on 101W:
tp8: 71
tp10: 80
tp12: 33

Tp12 on 101 is spot beam but has 'normal' strength on 110.

You're getting 101w transponders populated into the 110 and 119 portions of the signal meter because the 22kHz tone isn't making it's way to the dish which means either it's a 6x8 with nothing hooked up on the 18v22 & 13v22 ports or [more likely] a 3x4 m/s.

Time to call the tech back.
 

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Discussion Starter · #4 ·
bpayne said:
The problem is:

Not enough lines down to your 6x8 or the wrong multiswitch (3x4) is being used in your system.
Finding only 101 on the dish setup and the persistent ext 721 & 727 messages on the HD channels are the key.
No multi-switch, just the built-in one on the LNB. Although during dish setup I have only two choices to make on which multi-switch to use (not greyed out), they are 4x4 and 6x8. Choosing the 4x4 gives no signal to 119 and low signals to 101 and 110 so using the 6x8 selection.

This is an Andrew AT9.
 

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Legend
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139 Posts
Rangerw said:
No multi-switch, just the built-in one on the LNB. Although during dish setup I have only two choices to make on which multi-switch to use (not greyed out), they are 4x4 and 6x8. Choosing the 4x4 gives no signal to 119 and low signals to 101 and 110 so using the 6x8 selection.

This is an Andrew AT9.
Well, I was essentially right: wrong multi-switch.

Don't use the 6x8 selection! A 6x8 uses slightly different control codes to lock the outputs to the correct polarization. You'll get nothing but 101w signals.

You dish might be out of alignment or there's something wrong with 110/119 sidecar.

By the way- not to be picky or anything but the information you just provided would've been helpful in the very beginning. Just sayin'! :)
 

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Discussion Starter · #7 ·
bpayne said:
By the way- not to be picky or anything but the information you just provided would've been helpful in the very beginning. Just sayin'! :)
Point Taken :)

I have the installer (different employee) on the way back out today to realign. The first guy was clueless and sad the 6x8 selection shouldn't matter and it was my programming that was hosed.
 

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AllStar
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Not to thread jack here but I have a 6x8 on my AT9 so when I setup
my H20 I should of left it as a 4x4 instead of selecting a 6x8?
 

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Discussion Starter · #9 ·
Will this nightmare ever end.

Setup a move from Dallas to near Beaumont TX with D* on 10/10. They scheduled me for 10/17 for the new dish. The installer showed up at my old location! The then re-scheduled me for 10/24 with a note if any cancels they'd get to me earlier. So I stay home all week from work in case they show up early. 10/24 rolls around and at 4:30 PM no installers. I call the dispatcher and find that they canceled my order the same day saying "wrong management area". They never called. D* then rescheduled me for 11/17!

After hours on phone with D* I finally got them to agree for me to locate my own installer and they'd credit my account the cost.

The new installer (mine) is clueless, the 'expert' they are now sending out says I need a 6x8 multi-swith for my 2 receivers (no DVR)! I think they are trying to gig me for another service charge, not gonna happen.

Edit: Had the second install date wrong.
 

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Discussion Starter · #10 ·
Well I just ran the installers 'expert' off my property and told him to take the dish with him. I stopped payment on the check I gave them monday.

He was going to just align on 101 like the first guy and tried to tell me to choose 6x8 in setup when I have nothig but the built in ms.

Back to calling installers.
 

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Éminence grise
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Rangerw said:
Well I just ran the installers 'expert' off my property and told him to take the dish with him. I stopped payment on the check I gave them monday.

He was going to just align on 101 like the first guy and tried to tell me to choose 6x8 in setup when I have nothig but the built in ms.

Back to calling installers.
I checked my H20 (which works flawlessly) and it is set for a 4x4 multiswitch. I assume this refers to the built-in switch, since I don't see any use for an external switch with the same number of inputs and outputs. I checked the official installation video but it makes no mention of that part of the setup.
 

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Legend
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a WB6x8 is REQUIRED on all AT9 installs, regardless if the customer will use more than 4 outputs from the built in ms in the lnb. d* will not pay on a work order w/o one in place.
 

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rirwin1983 said:
a WB6x8 is REQUIRED on all AT9 installs, regardless if the customer will use more than 4 outputs from the built in ms in the lnb. d* will not pay on a work order w/o one in place.
Really? So even the customer only has just one HR20 DVR and only needs two satellite cables, the installer is still supposed to install a WB68 multiswitch? I didn't know that. And it seems like many installers don't know it, either.
 

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Éminence grise
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Nothing on my 7/31/2006 work order said anything about a multiswitch, nor should it have. I suppose if Ironwood wants to give me one in order to be paid I'll just have to accept it.
 

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Discussion Starter · #15 ·
The Directv installer (Advanced Tech) did not put one on my Dallas install when I had my 5 LNB dish installed in Dallas a few months ago before moving.

He didn't even secure the wires from the roof to were they enter the house. He was 'suppose' to return and do that but never did.

Nov 8th is new date for install. Going with Direct's installer. THis is a second week of vacation thats been destroyed, I have to return from the deer lease 4 days earlry to be there. In the mean time I'm trying to cancel my service with no ETF's.
 

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Discussion Starter · #16 ·
This has to be telling me something.

Directv installer shows up, installs new dish, gets a good read on 101 but no signal on 119. Looks to be a bad MS or LNB. No extras on truck, will be back tomorrow.

I asked him if he is going to get the dither and all set by the book and he looks at me and say's: "Dither? Whats that?"

I may just eat the $275 in ETFs out of spite.
 

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Éminence grise
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Rangerw said:
This has to be telling me something.

Directv installer shows up, installs new dish, gets a good read on 101 but no signal on 119. Looks to be a bad MS or LNB. No extras on truck, will be back tomorrow.

I asked him if he is going to get the dither and all set by the book and he looks at me and say's: "Dither? Whats that?"

I may just eat the $275 in ETFs out of spite.
If it is a newer dish (either AT-9 or Slimline) it may have the new mount which doesn't require the dither adjustment.
 

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Discussion Starter · #18 ·
AT9, the one with the little cables from the 2LNB to the 3 LNB. The dither slots are in the mount/base.

He said he'd be back at 8am this morn with new LNBs, 8:30am now and counting.

Not been good for me and my video enjoyment, my DLP bulb on my 52" Mitshi bit the dust this morn while watching channels on 101 sat. Luckly I had a new one in the closet. Guess I better order a spare for this one.
 

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Godfather
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rirwin1983 said:
a WB6x8 is REQUIRED on all AT9 installs, regardless if the customer will use more than 4 outputs from the built in ms in the lnb. d* will not pay on a work order w/o one in place.
My installation does not have one. Currently I only use 3 feeds. I wonder why D* would force me to take something I didn't need (and give it to me on top of it)?:confused:
 

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AllStar
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Larry G said:
My installation does not have one. Currently I only use 3 feeds. I wonder why D* would force me to take something I didn't need (and give it to me on top of it)?:confused:
I`m Hoping That They`ll Be A Kind Soul Who`ll Write The Install Book Before
I`m Due To Get The Mpeg4 Upgrade.
Does Not Seem to be a Constant or at least a proper way to do this Mpeg 4 Install.
Can we all Agree On the proper way to Install the A 9 Mpeg 4 dish? I Guess The Question Needs To Be Asked Of The DirectV installers.
 
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