[Javier Villarreal]

Hello experts,

I have a H21-200 receiver and suddently it started showing the 775 error.
I've tried resetting it to no avail. I also changed the satellite cable that was connected to another working H21-200 and it didn't work. What else can i try, before calling directv?.
My receivers are on a beach house and i'm not there all the time so calling Directv is difficult.
Is there a module inside the receiver that receives the signal from the satellite that maybe could've fried and can be replaced?.
Thank you so much
Javier

 

[jimmie57]

Hello experts,

I have a H21-200 receiver and suddently it started showing the 775 error.
I've tried resetting it to no avail. I also changed the satellite cable that was connected to another working H21-200 and it didn't work. What else can i try, before calling directv?.
My receivers are on a beach house and i'm not there all the time so calling Directv is difficult.
Is there a module inside the receiver that receives the signal from the satellite that maybe could've fried and can be replaced?.
Thank you so much
Javier

Try swapping the receivers. If the problem goes with that receiver then it has a problem.
If the problem stays in that location then you have a connection problem.
Have you checked the connections to the SWM Power Inserter and or maybe turned the Power Inserter off by unplugging it and then plugging it back into the AC power ?

 

[Rich]

Try swapping the receivers. If the problem goes with that receiver then it has a problem.
If the problem stays in that location then you have a connection problem.
Have you checked the connections to the SWM Power Inserter and or maybe turned the Power Inserter off by unplugging it and then plugging it back into the AC power ?

Exactly my thought. Whenever I get a 775 it's always a Power Inserter problem and it is fixed by the reset of the PI.

Rich

 

[Javier Villarreal]

Try swapping the receivers. If the problem goes with that receiver then it has a problem.
If the problem stays in that location then you have a connection problem.
Have you checked the connections to the SWM Power Inserter and or maybe turned the Power Inserter off by unplugging it and then plugging it back into the AC power ?

Thanks for the quick reply Jim and Rich.
The first thing i did was to swap receivers and the problem stayed on the same one.
Is there something serviceable on that part of the receiver, that is, fix some circuitry where it detects the signal?
The other thing is, my antenna is on the roof and i really don't thing i hace that SWM module anywhere, i haventh seen it anywhere. Maybe it is inside my antenna?.
Thank you

 

[jimmie57]

Thanks for the quick reply Jim and Rich.
The first thing i did was to swap receivers and the problem stayed on the same one.
Is there something serviceable on that part of the receiver, that is, fix some circuitry where it detects the signal?
The other thing is, my antenna is on the roof and i really don't thing i hace that SWM module anywhere, i haventh seen it anywhere. Maybe it is inside my antenna?.
Thank you

On the good receiver, press the dash - button and see what message comes to the screen. It should say something like SWM Detected if you have SWM.

 

[jimmie57]

Thanks for the quick reply Jim and Rich.
The first thing i did was to swap receivers and the problem stayed on the same one.
Is there something serviceable on that part of the receiver, that is, fix some circuitry where it detects the signal?
The other thing is, my antenna is on the roof and i really don't thing i hace that SWM module anywhere, i haventh seen it anywhere. Maybe it is inside my antenna?.
Thank you

The Power Inserter is possibly behind one of your TVs. It is a rectangle, about like a brick, and about 5 inches long and should have a green light on it.

 

[Javier Villarreal]

On the good receiver, press the dash - button and see what message comes to the screen. It should say something like SWM Detected if you have SWM.

It only says:
Receiver:... 809126
Location:
Internet: never connected

So i guess, no SWM right?

Thank you.

 

[jimmie57]

It only says:
Receiver:... 809126
Location:
Internet: never connected

So i guess, no SWM right?

Thank you.

Go into Satellite Setup on the good receiver and see which dish and LNB and if Multiswitch is chosen.
If so, this bad receiver might not be picking up that setup because it was hooked to a SWM system at home. Post back what you find.

 

[jimmie57]

It only says:
Receiver:... 809126
Location:
Internet: never connected

So i guess, no SWM right?

Thank you.

Also, look to see how many coax cables are connected to the dish. If it was a SWM it would only have 1.

 

[Javier Villarreal]

Also, look to see how many coax cables are connected to the dish. If it was a SWM it would only have 1.

Hello Jim,
I have Dish Type: SL5 LNB
Switch type: Multi-switch.
Thanks

 

[jimmie57]

Hello Jim,
I have Dish Type: SL5 LNB
Switch type: Multi-switch.
Thanks

Try to change the bad one to that. If you can't, remove the coax from it and then do it. Leave it powered on and hook up the coax after you get it changed.

 

[Javier Villarreal]

Right on the Money. Changed the bad one to Multi-switch and i have signal now.
Thanks so much for the quick help
Javier