[buffs6236]

I will start off with my setup

56" DLP Samsung with HR21-700 with Receiver and dvd.
50" Samsung plasma with R15 hooked up with receiver and 3 game units
36" sony trinitron
19" Samsung LCD
20" Sony Trinitron
25" Magnavox tube (old)
I pay for the protection plan because i dont want to get up and adjust the dish myself and dont want to pay for receivers either. I have the old Total choice plus package with HBO and Fox Sports and the HD pack extras.

I have the 4 other TV's with no receivers listed hooked up with Channel Plus 3025 RF Distribution and 2 Tivo Receivers R10 and HR10-250

I have a Zinwell 6x16 Multi Switch to power all this equipment.

Here is the root of the problem. Saturday night we had a MAJOR lightning and thunderstorm. Lasted a long time. we had many close strikes. We lost signal for a long while. like 1 hr or more. When it came back up the R10 and HR10-250 were both missing 1 satellite. I reset the receivers and didnt fix the problem. I disconnected all satellite lines and reconnected them. i checked the dish checked the cables nothing. Finally i called D*TV. I usually call them as a last resort. I work in tech support so i know how to troubleshoot and install things. All this hardware (except for multiswitch and dish itself were installed by me).

I called D* and they said it sounded like the multiswitch because the HR21-700 had both satellites working and showing up. The soonest i can get a tech to the house is 8/1. D* says i cant install the multiswitch myself and they cant send one to me. Why? Does anyone know if i can get one sent to me? What this means is i am out of TV on 4 of my TV's. is there anything i can do to get up and running sooner?

Last question, Would it be cheaper to get the premier package then staying with the current setup?

 

[saryon]

Does swapping the sat line feeds at the switch from the 10-250 to the ones feeding the 21-700 make the fault follow to the 21-700? That will reallly rule in/out the switch.

If it is the switch I'd just go to Solid Signal and buy one myself. But that's just me. I keep a spare on hand because I've had enough of them fry over the years that it's just easier than dealing with having DTV send a truck. Course, YMMV.

 

[houskamp]

You could bypass the switch and get 4 tuners running at least..

 

[buffs6236]

Does swapping the sat line feeds at the switch from the 10-250 to the ones feeding the 21-700 make the fault follow to the 21-700? That will reallly rule in/out the switch.

If it is the switch I'd just go to Solid Signal and buy one myself. But that's just me. I keep a spare on hand because I've had enough of them fry over the years that it's just easier than dealing with having DTV send a truck. Course, YMMV.

I will check that out. thanks. it would have made sense to check that.

 

[Seismo]

Storms have - so far - knocked out 3 of my b-band converters. I would check those by swapping in some known good ones if you have spares.

You could also buy a multiswitch off eBay. I bought a WB68 for $15 several months ago.

 

[BattleZone]

DirecTV almost never gives out a 6x16 switch, and the likelyhood of a tech having one to replace yours is minimal. Most techs will be instructed to use splitters and 2 WB68's. Just be aware of that. You may want to try to call the installer/company the day before and note the work order. No guarentee that it will help, but at least you'd have done all you could do.

 

[buffs6236]

thanks for all the help guys. i will check and see if any solutions work after i get home tonight.

i will be calling the installer making sure they have the right multi switch.