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I have an HBO/HD Satellite question:
The last couple days my HBO HD signal (Channels 70 & 509) has been breaking up. I have the HD package and every other Hi-Def channel on there is fine, as well as my HD locals (which I get thru DTV).
I checked my connections and they were all fine. I called DTV customer service; the CSR had me reset the box, but the problem was still there. He then sent through a signal to unlock the Showtime package, to check THAT HD signal (channel 71); that was perfect as well. He then had me run a satellite strength check; all the transponders on 101 were in the mid to upper 70's. I then switched to satellite 110; I had three transponders active there (8, 10 & 12) and they were in the mid 70's.
The CSR then said “That is the problem; HBO HD comes off satellite 110 and from what you are telling me per transponders and signal strength, your dish is out of alignment. The only way to correct the problem is with a service call to realign your dish”.
Is this correct? As I said, every other channel I receive (including the new Showtime channels, HD and SD) is perfectly fine.
Thank you for your help.
The last couple days my HBO HD signal (Channels 70 & 509) has been breaking up. I have the HD package and every other Hi-Def channel on there is fine, as well as my HD locals (which I get thru DTV).
I checked my connections and they were all fine. I called DTV customer service; the CSR had me reset the box, but the problem was still there. He then sent through a signal to unlock the Showtime package, to check THAT HD signal (channel 71); that was perfect as well. He then had me run a satellite strength check; all the transponders on 101 were in the mid to upper 70's. I then switched to satellite 110; I had three transponders active there (8, 10 & 12) and they were in the mid 70's.
The CSR then said “That is the problem; HBO HD comes off satellite 110 and from what you are telling me per transponders and signal strength, your dish is out of alignment. The only way to correct the problem is with a service call to realign your dish”.
Is this correct? As I said, every other channel I receive (including the new Showtime channels, HD and SD) is perfectly fine.
Thank you for your help.