[CarolinaGuy79]

So I got the check I was expected and paid off my Directv bill and so I called in and asked about adding a second HD-DVR and the lady said I could get one for $99 plus free shipping, I said great please bill me and she told me they dont do this anymore and I needed to pay upfront, well after paying Directv and other bills I wont have anymore money for a few weeks, so I told her I couldnt do it right now and she said she placed in the notes to give me the $99 deal when I can call back and pay for it with a credit/Debit card.

Is she for real or should I call back? since i got Directv a year ago I have added 2 HD receivers to my account one was free and the other one I got charged $50 but the one for $50 was billed to my acount, so I didnt know if this was a new policy or what.

 

[mitchflorida]

They probably saw that you have been paying your bills late. It is nothing personal.

 

[dpeters11]

I've been told this as well, and I'd been on autopay for at least a few years.

 

[PK6301]

I called the other week and inquired about adding another DVR and billing it to my account. The CSR said it was a no-go. This might be their new policy

 

[RunnerFL]

I've never been able to have them add the purchase of hardware to my bill. I've always had to provide a credit card at the time of my orders.

 

[Christopher Gould]

4 months ago my hr34 was added to my bill minus credits.

 

[hitokage]

Maybe the CSRs in retention can put it on your bill, but regular CSRs can't.

 

[MrShowtime]

I've seen it both ways, probably depends on your account/history

 

[mitchflorida]

I remember them adding a deca device to my account and they made me put it on my credit card. Why should they bill it when the can get the money immediately?

 

[CarolinaGuy79]

Update: I called back in tonight and spoke to Ryan and he did add it to my bill, so I think it might depend on the CSR if they can add it or not.

 

[Herdfan]

I've been told this as well, and I'd been on autopay for at least a few years.

Yeah same here. Called to order MRV for my parents. Made me give them a CC # which was the same one they already had on file and charge every month for the upgrade.

Sometimes they are a great company and sometimes they do stuff that makes no sense.

 

[wmschultz]

I don't pay for receivers. Solves the entire problem. Haven't purchased a receiver since the first HD TiVo came out.