:welcome_s
Glad you where taken care of. Let us know if your new boxes work correctly one you get them installed.
Glad you where taken care of. Let us know if your new boxes work correctly one you get them installed.
Hello FT post - Need 2 new R15s due to new roof
Hello all,
I've been lurking here since I made the decision to get out first DTV DVR last Feb. Since then I picked up a second - retention offer since I've been with them since 1999. Generally pretty happy - no major issues until I had a new roof installed last week. We are not too heavy but now the whole family (4) is addicted.
The roofing team dangled my original DTV Plus satellite off my roof, much to my annoyance. They guaranteed resetting everything in the contract upon finishing the job. So last Friday when they were nearing the end, I came home to supervise this and check out the progress. The roof is great, top notch but we could not get beyond "Acquiring Signal". Long story --- had call in to DTV for installer come out MOnday first thing (lucky to get appt this quick) and he was there over 2 hours replacing dish, cables, switches, everything but the box. He could not get a signal on either box. he concluded half of each box must have been damaged somehow when the dish was moved. ???
The recorded shows still played but I've been watching tv through rabbit ears since Thursday when the began the roof job. DTV CS is overnighting two new boxes I will swap tonight. Then I have the installer coming back out Thursday to clean up some of mess from replacing cables and to generally "sign off" that I am once again Happy customer.
Anyway, sorry for long post but wanted to share the experience - lessons learned, etc.
best
John
I've been lurking here since I made the decision to get out first DTV DVR last Feb. Since then I picked up a second - retention offer since I've been with them since 1999. Generally pretty happy - no major issues until I had a new roof installed last week. We are not too heavy but now the whole family (4) is addicted.
The roofing team dangled my original DTV Plus satellite off my roof, much to my annoyance. They guaranteed resetting everything in the contract upon finishing the job. So last Friday when they were nearing the end, I came home to supervise this and check out the progress. The roof is great, top notch but we could not get beyond "Acquiring Signal". Long story --- had call in to DTV for installer come out MOnday first thing (lucky to get appt this quick) and he was there over 2 hours replacing dish, cables, switches, everything but the box. He could not get a signal on either box. he concluded half of each box must have been damaged somehow when the dish was moved. ???
The recorded shows still played but I've been watching tv through rabbit ears since Thursday when the began the roof job. DTV CS is overnighting two new boxes I will swap tonight. Then I have the installer coming back out Thursday to clean up some of mess from replacing cables and to generally "sign off" that I am once again Happy customer.
Anyway, sorry for long post but wanted to share the experience - lessons learned, etc.
best
John
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Glad you got your signal back and didn't lose any shows in doing it.
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