[2dogz]

My HR20-100 has gone nuts for the time and temperature on channel 9999. Turned on the TV on Friday at 11:30 to see McCain's VP announcement and the receiver jumped to the Directv Active Channel, which I didn't even know existed. Hitting the PREV or EXIT buttons get back to regular TV. But within a minute or two the thing jumps back to 9999 all by itself. Time and temperature is interesting and all that, but you also have to suffer through Directv commercials in a loop, an endless commercial. Needless to say, TV is unwatchable.

Did a red button reset. No joy.
Did a power cycle reset, nope.
Went to D* site and perform programming refresh, no go.

Had installed hardwire internet connection to HR20 three days before. Removed that and did power cycle reset. Still jumps to time/temp 9999.

Have an HR20-700 in the rec room, working just fine.
Signals all in 87-100 on all sats, only 3 TPs below 90, as good as it gets.

Called D* support late Friday afternoon, Level 0 CRS had no clue, said a higher level would call me back within 2 hours. 3 hours later, no call. At 9 PM I pulled an older HR10 out of a bedroom just to watch TV.

Left the receiver unpowered for a day and a half. Upon boot, same thing, time and temp. This is nuts. Receiver has a mind of its own.

Anybody ever seen this before? Have any ideas how to get rid of time/temperture/commercials and get this thing back to normal.

I'm waiting for Tuesday morning to call D* back in the hope of finding a CSR who has any bright ideas.

Thanks in advance (for anything).

Mike

 

[Grentz]

Ok, here is a really stupid thing to check/try.

Try taking the batteries out of the remote and see if it still does it, the remote could be faulty or have the button stuck and make it keep trying to change to active.

Another thing to check is the active button on the front panel of the receiver, try pressing it a few times and make sure it is not stuck.

 

[2dogz]

Ok, here is a really stupid thing to check/try.

Try taking the batteries out of the remote and see if it still does it, the remote could be faulty or have the button stuck and make it keep trying to change to active.

Another thing to check is the active button on the front panel of the receiver, try pressing it a few times and make sure it is not stuck.

Tried replacing batteries in remote, nope.
Disabled RF feature and went back to original IR remote. Nay.
Covered up IR remote transmit window in case remote was going nuts. No go.

Tried pressing Active botton on receiver as you said. It clicks but other than that, no effect anywhere that I can see.

 

[kw2957]

Wow, this is unbelievable! Keep us up to date as to what happens.

BTW, when you said you left the receiver "unpowered for a day and a half", did you simply turn it off or did you physically unplug the unit?

Also, I'm not sure if you already tried this, but you may want to consider resetting and restoring factory defaults from the Reset section under the Settings menu. Keep in mind you will lose all of your recordings. Another solution is reformatting your hard drive. I don't know how to do that, but it says it somewhere on this board. Again, please let us know how this turns out. Good luck!

 

[2dogz]

Wow, this is unbelievable! Keep us up to date as to what happens.

BTW, when you said you left the receiver "unpowered for a day and a half", did you simply turn it off or did you physically unplug the unit?

Also, I'm not sure if you already tried this, but you may want to consider resetting and restoring factory defaults from the Reset section under the Settings menu. Keep in mind you will lose all of your recordings. Another solution is reformatting your hard drive. I don't know how to do that, but it says it somewhere on this board. Again, please let us know how this turns out. Good luck!

Yes, it was unplugged for 36+ hours.

Before I get into drastic actions, i was hoping someone would come up with "I happened to me too and I did ... to fix it". Hoping anyways.

 

[MattWarner]

I wonder if this has anything to do with the fact that DirecTV is getting ready to insert time/temp on the weather channel during "locals on the 8s"?

Sorry, I can't offer a fix, but it sure sounds like it might be connected...

 

[kw2957]

I wonder if this has anything to do with the fact that DirecTV is getting ready to insert time/temp on the weather channel during "locals on the 8s"?

Sorry, I can't offer a fix, but it sure sounds like it might be connected...

But if this were the case, you'd expect to see more reports of this. Maybe in the coming days we'll get some more info...

 

[Grentz]

What software version are you running? (you can see in the Info area under setup)

 

[2dogz]

What software version are you running? (you can see in the Info area under setup)

The software version is national release 0x254, installed 7/22/08. I powered the HR20-100 up an hour ago (been using old HR10 Tivo last night) and it came up with a disable IR remote sensor. Did red button reset which fixed remote and it allowed me to watch CNN for all of 10-12 minutes. Then zap, back to Directv Active again. Just can't seem to exit out of it cleanly.

One other oddball things on this receiver, back after the previous software release was installed, the blue LED light for 480 resolution came on and stayed on, even during reboots. Receiver is set to 1080 non native, so both 480 and 1080 lights are on. Sometimes it flickers but it is mostly just on solid 24/7. Don't know what if anything this could have to do with the Directv Active problem. Maybe it's just a quirk as it didn't seem to affect anything for two months or so.

Anybody know of a way to exit or disable this Directv Active feature? I won't miss it at all.

 

[Grentz]

Hrm, that sounds related as the active channel is only in SD resolution (480 native).

You might just want to get the receiver replaced, sounds like something is just messed up. That or wait for the next software release.

 

[2dogz]

Hrm, that sounds related as the active channel is only in SD resolution (480 native).

You might just want to get the receiver replaced, sounds like something is just messed up. That or wait for the next software release.

I fear you're right about needing to replace the receiver. I dread having to go through the CSR maze again. This will make me 0 for 2 with HR20-100s. Batting average .000

As I write my old HR10 Tivo is booting so I can watch the news. Miss the old girl.