We've had our HR20-100 for about a year, with a 750 GB FAP eSATA drive. Other than the drive being wiped a couple of times on software updates, not a lot of problems. However since a few days ago I get "Searching for signal on satellite in 2... (771)" errors on any channel coming from the 99 deg slot... channels 206, 209, 245, 259, 281, 286, 292, 306, 311. I went to check signal strengths and on both 99(s) and 99(c), all signal strengths which aren't "N/A" are 0, on both tuners. Signal strengths on other sats on both tuners vary from mid-90s to some around 80.
I tried a menu reset and a red button reset, no help.
We did have high winds a few days ago, but that seems unlikely to me to be the problem since the signal strengths are 0, rather than just low, plus it's been OK for the last year up until now and this wasn't the first windy day. Also doesn't seem like it could be a tuner or cable that died or bad connection since it's the same on both tuners...?
Any ideas? I guess I'm going to have to call DirecTV, but I don't want to waste a lot of time on the phone with them, plus it's going to be irritating if they need to replace the box, to lose all of the shows we have recorded.
Any suggestions would be appreciated.