[cover]

One of my 7 HR boxes has recently started having video and audio dropouts/breakups/freezes and 771 Search for Signal messages. I've watched other boxes on the same channel at the same time and they are all fine. They are all on a SWiM.

The problem box is an HR24-500 and has always been fine previously. I can't think of anything that has changed in the environment.

I appreciate any suggestions on what the problem could be or things to try.

 

[litzdog911]

Try swapping this "bad" Receiver with one of your good Receivers. If the problem stays with the "bad" Receiver, you can be pretty sure it's defective. If the problem stays in its room, then something is wrong with the satellite feed into that room. Let us know what you find.

 

[Beerstalker]

Just to verify, you said you had 7 HR2x receivers, so hopefully you have a SWM 16 install right (or 2 6x8 multiswitches if you aren't on SWM)?

 

[cover]

Yes SWM 16 with two splitters. Moving the problem receiver to the other splitter fixed the problem somehow. Not sure exactly what was wrong, but willing to leave well enough alone for now since everything is working fine again.

Thanks

 

[Beerstalker]

Was it possible you have 5 DVRs off one splitter? That could have caused the issue. With all DVRs like that you really shouldn't have splitters bigger than a 4 way. 4 DVRs off one leg on a 4 way splitter and 3 DVRs and the CCK off the other leg and 4 way splitter.

 

[cover]

The installer used one 4-way splitter and one 8-way splitter. Had 4 DVRs on the 4-way and 3 DVRS + ICK on the 8-way. All had been working well for months.

I moved the problem DVR to the 8-way. So, now have 3 DVRs on the 4-way and 4 DVRs + ICK on the 8-way.

Is it a problem to have 4 DVRs and the ICK on the same splitter? I haven't noticed any problems since I changed it, but haven't tried Apps or VOD.

 

[Beerstalker]

Not really a problem, but the 8 way splitter has more loss than a 4 way would.

Is the power inserter in line between one of the receivers and the splitter, or is it on it's own line to the PWR input on the SWM16?

 

[cover]

It looked like the power inserter was on its own line and connected to the power pass port on the 8-way splitter.

I think if I have any more trouble, I'll replace both splitters with new 4-ways just for good measure. But, everything was working fine before and seems to be again now. Hoping it will stay that way.