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Cool Member
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10 Posts
Discussion Starter · #1 ·
I have a VIP722, and I was waiting for the OTA tuner to ship before I upgraded to a Hopper. Now that it has, how do I get it?

I called Dish this morning and set up my order for a Hopper and a Slingbox - that part was easy.

Then I say, I need the OTA Tuner module also... and spent 45 minutes on hold while the CSR went to check if it was available, then checked with her boss, and then checked again... and finally said there wasn't one.

I gave up on my order and came here.

So, the question is, what do I tell them I want to order, so I make sure I get my OTA Tuner with my Hopper?

Thanks!
 

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Godfather
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472 Posts
"bobukcat" said:
I don't think they show up there unless you have a Hopper active on your account. I ended up getting help from the DIRT Team, specifically Ray C via PM to get my two Hoppers with OTA modules ordered.
Yeah that's true.
 

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Hall Of Fame
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3,180 Posts
fastford19 said:
So what is this for? I already get my local channels? Am i missing something?
Free over the air signals, you can make use of another for other local channels (either ones not on PTAT or major nets during non-PTAT hours) on an additional tuner, or get some local channels Dish does not offer. There would also be no additional monthly charge for these, just the $30 for the equipment. It may also be possible to get channels from another market.
 
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914 Posts
Do you still need to order the Hopper OTA module? Please let me know or you can order one at mydish.com from the Order From Store. Please let me know. Thanks.

richardsp said:
I have a VIP722, and I was waiting for the OTA tuner to ship before I upgraded to a Hopper. Now that it has, how do I get it?

I called Dish this morning and set up my order for a Hopper and a Slingbox - that part was easy.

Then I say, I need the OTA Tuner module also... and spent 45 minutes on hold while the CSR went to check if it was available, then checked with her boss, and then checked again... and finally said there wasn't one.

I gave up on my order and came here.

So, the question is, what do I tell them I want to order, so I make sure I get my OTA Tuner with my Hopper?

Thanks!
 

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Hall Of Fame
Joined
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1,970 Posts
bookwalk said:
I ordered one, received it, and it is not recognized on my Hopper, so is basically useless--any suggestions? Can I get a refund?
Do you have software on the Hopper that supports it? It will only work with S229 or later. You may need to wait for the new software to be downloaded (timeframe for this to be pushed to all Hoppers is unknown) before it will be recognized by the Hopper.
 

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Godfather
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472 Posts
"P Smith" said:
if you will send it back after getting RMA, try ... call CSR for that
Incorrect. If he still has the S222 software then Hopper will not recognize the tuner until the new software is rolled to his receiver.
 

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Godfather
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472 Posts
Well true, you did answer his question literally. However there are approaches that make more sense such as waiting for the inevitable OTA software update. Not sure why Dish didn't time the release of the hardware and software better, but I am also not surprised. I've had the proper software for over a week now, with no major issues whatsoever. OTA works great.
 

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AllStar
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69 Posts
Glad there's finally an OTA solution for the Hopper but not happy about having to pay $30 for it when my old 722 had it built in.
We don't get PBS in HD so the only way to watch/record it is OTA so I think Dish should be giving these little things away to Hopper owners. Or sell for about $10. Not $30.
There, I feel better now that I ranted.
:)
 
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