[richardsp]

I have a VIP722, and I was waiting for the OTA tuner to ship before I upgraded to a Hopper. Now that it has, how do I get it?

I called Dish this morning and set up my order for a Hopper and a Slingbox - that part was easy.

Then I say, I need the OTA Tuner module also... and spent 45 minutes on hold while the CSR went to check if it was available, then checked with her boss, and then checked again... and finally said there wasn't one.

I gave up on my order and came here.

So, the question is, what do I tell them I want to order, so I make sure I get my OTA Tuner with my Hopper?

Thanks!

 

[thomasjk]

There is an OTA tuner but you have to first have the Hopper installed and activated on your account to be able to order it. Best thing to do is contact one of the DIRT folks here Ray C http://www.dbstalk.com/member.php?u=95802 by PM or RaymondG http://www.dbstalk.com/member.php?u=98831 by PM. They can handle this for you.

 

[3HaloODST]

Can also order from here :-

https://my.dish.com/customercare/us...ent-prepOrderAccessories.do?order=accessories

 

[bobukcat]

Can also order from here :-

https://my.dish.com/customercare/us...ent-prepOrderAccessories.do?order=accessories

I don't think they show up there unless you have a Hopper active on your account. I ended up getting help from the DIRT Team, specifically Ray C via PM to get my two Hoppers with OTA modules ordered.

 

[3HaloODST]

I don't think they show up there unless you have a Hopper active on your account. I ended up getting help from the DIRT Team, specifically Ray C via PM to get my two Hoppers with OTA modules ordered.

Yeah that's true.

 

[fastford19]

So what is this for? I already get my local channels? Am i missing something?

 

[garys]

So what is this for? I already get my local channels? Am i missing something?

Free over the air signals, you can make use of another for other local channels (either ones not on PTAT or major nets during non-PTAT hours) on an additional tuner, or get some local channels Dish does not offer. There would also be no additional monthly charge for these, just the $30 for the equipment. It may also be possible to get channels from another market.

 

[Max Mike]

So what is this for? I already get my local channels? Am i missing something?

If your market is like mine through Dish you get 25% of the actual local channels available OTA.

 

[P Smith]

or 15% in other place(s)

 

[Ray [email protected] Network]

Do you still need to order the Hopper OTA module? Please let me know or you can order one at mydish.com from the Order From Store. Please let me know. Thanks.

I have a VIP722, and I was waiting for the OTA tuner to ship before I upgraded to a Hopper. Now that it has, how do I get it?

I called Dish this morning and set up my order for a Hopper and a Slingbox - that part was easy.

Then I say, I need the OTA Tuner module also... and spent 45 minutes on hold while the CSR went to check if it was available, then checked with her boss, and then checked again... and finally said there wasn't one.

I gave up on my order and came here.

So, the question is, what do I tell them I want to order, so I make sure I get my OTA Tuner with my Hopper?

Thanks!

 

[bookwalk]

I ordered one, received it, and it is not recognized on my Hopper, so is basically useless--any suggestions? Can I get a refund?

 

[P Smith]

if you will send it back after getting RMA, try ... call CSR for that

 

[bobukcat]

I ordered one, received it, and it is not recognized on my Hopper, so is basically useless--any suggestions? Can I get a refund?

Do you have software on the Hopper that supports it? It will only work with S229 or later. You may need to wait for the new software to be downloaded (timeframe for this to be pushed to all Hoppers is unknown) before it will be recognized by the Hopper.

 

[3HaloODST]

if you will send it back after getting RMA, try ... call CSR for that

Incorrect. If he still has the S222 software then Hopper will not recognize the tuner until the new software is rolled to his receiver.

 

[P Smith]

If a device is not functioning as advertized or it's functionality cannot be used, then it must returned to the seller, who is usually require RMA.

 

[3HaloODST]

Well true, you did answer his question literally. However there are approaches that make more sense such as waiting for the inevitable OTA software update. Not sure why Dish didn't time the release of the hardware and software better, but I am also not surprised. I've had the proper software for over a week now, with no major issues whatsoever. OTA works great.

 

[P Smith]

You gave other opinion, now it's his choice. Both should be palpable.

 

[jlluck]

Glad there's finally an OTA solution for the Hopper but not happy about having to pay $30 for it when my old 722 had it built in.
We don't get PBS in HD so the only way to watch/record it is OTA so I think Dish should be giving these little things away to Hopper owners. Or sell for about $10. Not $30.
There, I feel better now that I ranted.

 

[banderson28]

The Dish Store shows the OTA module out of stock. Anyone have any idea how long until it is back in stock?

 

[[email protected] Network]

The Dish Store shows the OTA module out of stock. Anyone have any idea how long until it is back in stock?

We don't have any sort of ETA, but we will be sure to provide you with any updates we may receive