My HR20 has been locking up and rebooting randomly since Wed. I called D* today and went thought the steps. First CSR then Advance Tech Support. During the discussion with ATS they said they needed to escalate it to the engineering group. I said ok but since I knew they were having a lot of problems with this receiver to please send me out a new receiver in the mean time. He said that engineering would have to make that call. This thing has locked up 2 mornings in a row and rebooted more then 10 times on its own. About 30% of those don't come back with out me resetting and/or unplugging it several times to get it back running. I can't see how this does not require replacement.
Most of this is just to vent but to also see what other experienced during this process.
Most of this is just to vent but to also see what other experienced during this process.
