How do you report offair channel errors to DirecTV?

1025 Views 5 Replies 4 Participants Last post by aa9vi, Sep 18, 2008

RobertSeattle

Discussion Starter · Sep 17, 2008

Our local PBS station (KCTS) removed their off air 9-5 HD channel but DirecTV still think it is "there". I've removed it from my channel list but is there an "efficient' way to let DirecTV know they need to remove 9-5 it from the channel list?

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Smuuth

· #2 · Sep 17, 2008

RobertSeattle said:
Our local PBS station (KCTS) removed their off air 9-5 HD channel but DirecTV still think it is "there". I've removed it from my channel list but is there an "efficient' way to let DirecTV know they need to remove 9-5 it from the channel list?

You should contact the local station engineer and ask them to talk to Tribune Media. Tribune Media is the company that provides the OTA database information to DIRECTV.

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RobertSeattle

Discussion Starter · #3 · Sep 17, 2008

WIll pass this info on.

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bobnielsen

· #4 · Sep 17, 2008

Tribune operates the zap2it.com website, which still shows 9-5, so they haven't yet updated things.

Since the guide was showing the same programming under both 9-1 and 9-5, I went into the "edit off-air channels" screen and unchecked 9-5 so that it no longer shows up in my guide.

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