Better than dealing with Verizon's billing department: Plenty of apologies, no correction (at least until I spent literally hours being bounced around from department to department). I'd rather have it your way, corrected with one quick call. Errors do happen, but how quickly problems get resolved matters a lot too. Sorry the rep was unapologetic, but kudos to DirecTV for correcting the problem ASAP.upmichigan said:Well I could no longer stand the entertainment package and upgraded it online back to choice extra...my bill due amount went from $114 to $171 and then I noticed both packages listed as my package subscribed to. Had to call billing dept and of course zero apologies or any explanation. It is now corrected.