I don't envy them... At least the Tivo team probably had the advantage of looking at logs of customer units that were having errors. They have to be able to recreate the error, and can't see inside the end user's machine for the root cause.Earl Bonovich said:No, they don't recieve "diagnostic" data from commercially deployed receivers.
The estimate via a lot of factors....
First and for most, is their volume of calls to their call centers
Then they have been actively monitoring the major internet forums
Earl,Earl Bonovich said:No, they don't recieve "diagnostic" data from commercially deployed receivers.
The estimate via a lot of factors....
First and for most, is their volume of calls to their call centers
Then they have been actively monitoring the major internet forums