[Meklos]

Does the HR20 attempt to upload some log file on it's calls, or is D* basing all of their trouble estimates on the volume of calls they get?

 

[Earl Bonovich]

No, they don't recieve "diagnostic" data from commercially deployed receivers.

The estimate via a lot of factors....
First and for most, is their volume of calls to their call centers
Then they have been actively monitoring the major internet forums

 

[Meklos]

No, they don't recieve "diagnostic" data from commercially deployed receivers.

The estimate via a lot of factors....
First and for most, is their volume of calls to their call centers
Then they have been actively monitoring the major internet forums

I don't envy them... At least the Tivo team probably had the advantage of looking at logs of customer units that were having errors. They have to be able to recreate the error, and can't see inside the end user's machine for the root cause.

That would make it unbelievably hard to get an accurate count on 'working trouble-free' vs 'having some minor issues' vs 'failing regularly'.

 

[Dave_S]

No, they don't recieve "diagnostic" data from commercially deployed receivers.

The estimate via a lot of factors....
First and for most, is their volume of calls to their call centers
Then they have been actively monitoring the major internet forums

Earl,
Do they have a way to put someones box into a "debug" mode to collect extended error info? This could be useful if they could work with folks that have definite repeatable errors.