On Dish, the service plan is in effect as soon as you add it. No waiting period.
fudpucker said:One of my receivers (a 612) started having occasional freezing issues, so I signed up for the service plan a couple of days ago. Last night it was completely frozen, and when I did reboots and unplugged it and plugged it back in, I'd get the update bar but it would sit at the first bar, maybe eventually make it to the second bar, but never actually get reception. Kept trying, and it eventually got reception but then the picture would freeze and never "un-freeze."
So - since I just signed up for the service plan, how long do I have to wait before they will honor it? Do I need to wait for a billing cycle (I haven't yet paid a bill with the new service plan charge on it?))
Ray, thanks very much for your proactive offer to help. PMed my info.Ray [email protected] Network said:Please PM me your account number so I can assist you further. I can send you a replacement receiver or schedule a technician. Please let me know. Thanks.
Is there a minimum time period to keep the protection plan after you add it during the problem call?coldsteel said:Yeah, there's no 'pre-existing condition' clause on the Protection Plan. In fact, you can call in with a problem, add it and get covered to resolve the issue on the same call.
"A programming change fee of $25 is applied when you remove Protection Plan within 5 months of adding to your account."quizzer said:Is there a minimum time period to keep the protection plan after you add it during the problem call?
4 months, not 5.James Long said:"A programming change fee of $25 is applied when you remove Protection Plan within 5 months of adding to your account."
Remove it at will ... just pay the fine if you don't wait 5 months (@ $7 per month).
I think you are saying the same thing James 5 months including the month you sign up Coldsteel 4 months in the future. Either way 4 mo. at $7/mo. is $28 so the penalty is really cheaper than staying unless you feel you need the service plan active.James Long said:5 months per DISH's web site.
So at what point can one cancel without the $25 fee? Five months after signing up (as stated by DISH) or four months after signing up?coldsteel said:Per the information I see on a daily basis, it's 4 months. Also the monthly cost of the Pro Plan IS prorated from the day it is added. Always has. Jim, doing that now will incur a $25 fee.
Can DIRT clarify?James Long said:So at what point can one cancel without the $25 fee? Five months after signing up (as stated by DISH) or four months after signing up?
If I signed up today (September 9th) could I cancel on January 10th without the penalty or would I have to wait until February 10th? Or another date?
If it is January 10th then one might as well let the protection plan ride in case their are other problems. The savings of paying a pro-rated few days of protection plus $25 for cancelling over paying $28 for four months isn't much. But if one would need to wait until February 10th to avoid penalty then cancelling before some day in October would work out cheaper.